Astraline - Customer Satisfaction Survey 2022

Your opinion matters!

At Astraline we pride ourselves on delivering telecare services, which allow you to live independently in your own home.

It is important to us that we continue to deliver excellent services and learn more about our customers. The below survey is an opportunity for you to give honest feedback and help us improve and develop our services.

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* 1. How did you first find out about Astraline?

Research online

Speaking to a family member/friend

GP/Medical Professional

Care Provider

Other (please specify)

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* 2. Overall, how do you feel about the level of customer service you have received from Astraline?

Excellent

Average

Poor

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* 3. If you have raised a concern, or needed assistance, have Astraline acted upon and responded to these quickly?

Yes

Sometimes

I have never raised a concern or needed assistance from Astraline

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* 4. How likely are you to recommend Astraline’s services to a friend or family member?

Very Likely

Not Likely

I already have

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* 5. Have you found the Astraline team to be professional, friendly and compassionate?

Yes

Sometimes

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* 6. If you have needed to use the service, have you felt involved in the course of action the operator took?

Yes

N/A

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* 7. Does the telecare device and the service that you have adequately serve your needs?

Yes

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* 8. Have you visited our website?

Yes

Not Recently

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* 9. Are you on social media? (Facebook/Twitter/Instagram)

Yes

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* 10. What can we do better to serve your needs?

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* 11. If you are happy for us to contact you in the future, please fill in your name and contact details below.

Name

Email Address

Phone Number