Exit Annual Carers Survey Return your questionnaire by 29/05/20 for a chance to win a £50 Argos voucher Question Title 1. How did you originally hear about Enfield Carers Centre? Please select 1 answer only GP Surgery (which one) Hospital (which one) School Local Voluntary Organisation (which one) Social Services Other Please state which GP, hospital, local voluntary organisation or other organisation/person you originally heard about Enfield Carers Centre from Question Title 2. Please tick which age range you belong to: 18-24 25-34 35-44 45-54 55-64 65-74 75-84 85+ Question Title 3. On average, how many hours per week do you spend caring? 1-15 hours 16-25 hours 26-35 hours 36 hours + Question Title 4. Please tick the age range of the person you care for: 18-24 25-34 35-44 45-54 55-64 65-74 75-84 85+ Question Title 5. How often do you use Enfield Carers Centre (ECC) Services? Please select 1 answer only At least once a month More than once a month At least once every 3 months At least once every 6 months Once a year I have not used any services since joining Question Title 6. If you have not used any services, please go straight to the next question, otherwise please tick all the services you have used Benefits advice Carers assessment Carers support group Carers coffee morning Carers support at hospital Complementary therapy Counselling Debt management advice – Mary Ward Employment support – working for Carers GP surgery support Legal information sessions Social & leisure breaks Training & information sessions, including Wellbeing Workshops Yoga Young Carers support, 5-18yrs Other If you rarely access our services, can you briefly tell us why? Question Title 7. Do you feel that ECC provides you with the support you need to help you cope better with your caring role? Yes No If you answered YES, please confirm which of our services has been able to do this. If you answered No, can you please say why? Question Title 8. Do you feel by using ECC’s services that you are more able to take time away from your caring role and have a life of your own? Yes No If you ticked No, can you briefly tell us why? Question Title 9. Has your quality of life improved since using the services of the Centre? Yes No If you answered YES, please tell us how. If you answered NO can you briefly tell us why? Question Title 10. Have you been advised of your right to a Carers Assessment? Yes, but do not want one Yes, have had an assessment Yes, awaiting outcome No, but do not want one No, but would like one or more information about one If you would like more information, please provide your contact details here Question Title 11. Has the Carers Centre provided you with opportunities to enjoy social and leisure activities that you would not otherwise be able to? Agree Disagree If you disagreed, can you briefly tell us why? If you agreed please go straight to the next question Question Title 12. If you agreed that the Carers Centre has provided you with opportunities to enjoy social and leisure activities that you would not otherwise be able to, has it made you feel less isolated? Yes No Question Title 13. Please go to the next question if you have not received information from our Benefits Adviser. If you have received information provided from ECC’s Benefits Adviser, has this prevented you from falling into financial hardship? Yes No If you answered YES, can you tell us how Question Title 14. Since joining Enfield Carers Centre, you feel you better understand your legal rights and entitlements as a Carer? Agree Disagree If you disagreed, can you briefly say why? Question Title 15. Do you feel information, advice and training offered by ECC has encouraged you to think about or consider educational, employment or volunteering opportunities? Agree Disagree If you disagreed, can you briefly say why? Question Title 16. Only complete this section if you have received help from our Carers Support Team otherwise please go straight to the next question. If you have received help from our Support team, please tick what help was provided (you can select more than 1 answer). One to one support Help with access to grants Drop-in service Telephone advice Advocacy and letter writing Help to liaise with Social Services Referral to and information about other services Question Title 17. Overall, how satisfied are you with the quality of support team services? Very satisfied Satisfied Dissatisfied Very dissatisfied Neither satisfied nor dissatisfied Question Title 18. Do you feel involved in the decisions made about what services are offered by the Centre? Yes No If said NO, how you would like to be involved? Question Title 19. Overall, how satisfied are you with the quality of ECC services? Very satisfied Satisfied Dissatisfied Very Dissatisfied Neither Satisfied nor dissatisfied Question Title 20. Are there any comments or suggestions that you would like to share with ECC to improve the services that we provide? Question Title 21. Thank you so much for taking the time to complete this questionnaire. You do not have to give us your name, but if you do, you will be entered into a Free draw for a £50 Argos voucher. Done
