* 1. Do you typically fly for business, personal reasons, or some other reason?

* 2. Do you typically purchase your plane tickets directly from an airline, through an online travel discount site (e.g., Expedia, Kayak, Priceline, etc.), or some other way?

* 3. How often do you fly with our airline?

* 4. Do you participate in an airline rewards program?

* 5. How often do you pack less than you would like in order to avoid baggage fees when traveling on our airline?

* 6. How often do you pay an additional fee to choose your own seat on the plane when you fly with our airline?

* 7. Of the airlines you have used, which is your most favorite?

* 8. Of the airlines you have used, which is your least favorite?

* 9. What should your most favorite airline do to keep your business?

* 10. What could your least favorite airline do to get your business?

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