Do you typically fly for business, personal reasons, or some other reason?

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* 1. Do you typically fly for business, personal reasons, or some other reason?

Do you typically purchase your plane tickets directly from an airline, through an online travel discount site (e.g., Expedia, Kayak, Priceline, etc.), or some other way?

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* 2. Do you typically purchase your plane tickets directly from an airline, through an online travel discount site (e.g., Expedia, Kayak, Priceline, etc.), or some other way?

How often do you fly with our airline?

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* 3. How often do you fly with our airline?

Do you participate in an airline rewards program?

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* 4. Do you participate in an airline rewards program?

How often do you pack less than you would like in order to avoid baggage fees when traveling on our airline?

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* 5. How often do you pack less than you would like in order to avoid baggage fees when traveling on our airline?

How often do you pay an additional fee to choose your own seat on the plane when you fly with our airline?

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* 6. How often do you pay an additional fee to choose your own seat on the plane when you fly with our airline?

Of the airlines you have used, which is your most favorite?

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* 7. Of the airlines you have used, which is your most favorite?

Of the airlines you have used, which is your least favorite?

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* 8. Of the airlines you have used, which is your least favorite?

What should your most favorite airline do to keep your business?

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* 9. What should your most favorite airline do to keep your business?

What could your least favorite airline do to get your business?

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* 10. What could your least favorite airline do to get your business?

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