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* 1. Your Name
(optional)

* 2. Did you attend have a face-to-face appointment, a phone appointment or attend our drop-in session?

* 3. Please tell us about the service you received by clicking on the circles below

  Poor Satisfactory Good Excellent N/A
Ease of making an appointment
Ease of finding the office/s
Getting back to you in good time
Usefulness of information provided
Time dedicated to your case
Level of confidentiality
General level of customer service

* 4. Did we give you information/advice that was easy to understand?

* 5. What's the most important thing about the service you received from SUBU Advice?

* 7. Would you recommend us to a friend?

* 8. In order for us to show students the work we do , can we add annonymised comments to our website? 

* 9. Did you have an academic related enquiry? (Mitigating circumstances, appeals, academic offence, academic complaint, course change, withdrawal)

* 10. If 'Yes' to Q9 please comment, otherwise skip this question: SUBU Advice effectively represents students’ academic interests

* 11. What further comments do you have about our service that's important for us to know?

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