Improving access to GP services

Age Alliance Wales and the Bevan Foundation are charities which want to improve access to GP services for older people. We need your help to do this.

Please tell us what happens when you contact your GP’s practice by filling in this short survey.

Please look at the questions below and click the box next to your answer. For some answers, you can type in more detail if you want to. 

The answers you give are strictly confidential.  We will add them together and use them in a report. We might quote some of the extra detail you provide but you will not be identified if we do.  We do not ask for your name or address and we do not need to know anything about your health. 

Thank you very much for your help

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* 1. In the last two years, has your GP practice changed?

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* 2. If your GP practice has moved, closed or merged, please tell us how the change affected you.

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* 3. Have you contacted your GP, practice nurse or other health professional at your GP practice in the last 12 months?

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* 4. How would you describe getting an urgent (same day) appointment ?

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* 5. How would you describe getting a non-urgent appointment?

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* 6. When you ask for an appointment, are you happy to answer questions about your health by a non-medical member of staff e.g. receptionist?

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* 7. In the last two years, have you asked to see a GP but been unable to get an appointment?

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* 8. If you were unable to get an appointment, please tell us what happened then.

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* 9. Thinking about visiting your GP practice, please tell us how easy you find it to do each of these activites:

  Easy OK Difficult Don't know
Get in and out of the building easily and move around 
See signs easily 
Hear my name called 
Hear and understand the doctor, nurse or receptionist
Use the toilet / bathroom if I need to

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* 10. If there is one change that would improve GP services for you, what would it be?

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* 11. Please tell us your age?

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* 12. Are you male or female?

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* 13. Do you have a long-term disability that affects your every day life?

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* 14. Please tell us in which local authority area you live?

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* 15. If you have any other comments please add them here.

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