Cedar Veterinary Group
Client Survey

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11% of survey complete.

Please rate the following statements.

Question Title

When calling to make an appointment: -

	Strongly Disagree	Slightly Disagree	Neither Agree nor Disagree	Slightly Agree	Strongly Agree
My call was answered promptly	My call was answered promptly Strongly Disagree	My call was answered promptly Slightly Disagree	My call was answered promptly Neither Agree nor Disagree	My call was answered promptly Slightly Agree	My call was answered promptly Strongly Agree
Reception staff were polite and helpful	Reception staff were polite and helpful Strongly Disagree	Reception staff were polite and helpful Slightly Disagree	Reception staff were polite and helpful Neither Agree nor Disagree	Reception staff were polite and helpful Slightly Agree	Reception staff were polite and helpful Strongly Agree
I was able to get an appointment at a time convenient to me	I was able to get an appointment at a time convenient to me Strongly Disagree	I was able to get an appointment at a time convenient to me Slightly Disagree	I was able to get an appointment at a time convenient to me Neither Agree nor Disagree	I was able to get an appointment at a time convenient to me Slightly Agree	I was able to get an appointment at a time convenient to me Strongly Agree

Please expand on your answer if you wish: -

Question Title

When arriving for my appointment: -

	Strongly Disagree	Slightly Disagree	Neither Agree nor Disagree	Slightly Agree	Strongly Agree
I received a friendly welcome from the reception staff	I received a friendly welcome from the reception staff Strongly Disagree	I received a friendly welcome from the reception staff Slightly Disagree	I received a friendly welcome from the reception staff Neither Agree nor Disagree	I received a friendly welcome from the reception staff Slightly Agree	I received a friendly welcome from the reception staff Strongly Agree
The waiting area was clean and well-presented	The waiting area was clean and well-presented Strongly Disagree	The waiting area was clean and well-presented Slightly Disagree	The waiting area was clean and well-presented Neither Agree nor Disagree	The waiting area was clean and well-presented Slightly Agree	The waiting area was clean and well-presented Strongly Agree

Please expand on your answer if you wish: -

Question Title

When I saw the vet/nurse: -

	Strongly Disagree	Slightly Disagree	Neither Agree nor Disagree	Slightly Agree	Strongly Agree
The staff were courteous and helpful	The staff were courteous and helpful Strongly Disagree	The staff were courteous and helpful Slightly Disagree	The staff were courteous and helpful Neither Agree nor Disagree	The staff were courteous and helpful Slightly Agree	The staff were courteous and helpful Strongly Agree
My pet's condition and treatment were explained clearly	My pet's condition and treatment were explained clearly Strongly Disagree	My pet's condition and treatment were explained clearly Slightly Disagree	My pet's condition and treatment were explained clearly Neither Agree nor Disagree	My pet's condition and treatment were explained clearly Slightly Agree	My pet's condition and treatment were explained clearly Strongly Agree
My pet received good quality care and treatment	My pet received good quality care and treatment Strongly Disagree	My pet received good quality care and treatment Slightly Disagree	My pet received good quality care and treatment Neither Agree nor Disagree	My pet received good quality care and treatment Slightly Agree	My pet received good quality care and treatment Strongly Agree
I felt the services and treatment my pet received were good value for money	I felt the services and treatment my pet received were good value for money Strongly Disagree	I felt the services and treatment my pet received were good value for money Slightly Disagree	I felt the services and treatment my pet received were good value for money Neither Agree nor Disagree	I felt the services and treatment my pet received were good value for money Slightly Agree	I felt the services and treatment my pet received were good value for money Strongly Agree

Please expand on your answer if you wish: -