About this survey

PIMFA and LexisNexis® Risk Solutions are working together to better understand the fraud challenges that wealth management and investment advisory firms are currently experiencing as our industry is increasingly impacted by digital models of customer engagement.

We'd be really grateful if you would take just 5 minutes to answer this short survey to provide your feedback on what your firm is experiencing in this regard currently. 

The information will enable PIMFA and LexisNexis® Risk Solutions to analyse the results and put together an updated Fraud Guide, while also reporting back to you all on the trends that are unfolding in our industry right now to help inform your approach to this issue going forwards.

Thank you for your support.

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* 1. Have incidences of fraud increased significantly in the last year?

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* 2. Have you experienced any significant change in the types of fraud you are encountering in the last year?

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* 3. What are the most common types of fraud you are experiencing?

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* 4. What do you think are the main drivers of this type of fraud?

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* 5. Do you think engaging with customers online has increased your exposure to fraud ?

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* 6. Do you feel sufficiently prepared to address the types of fraud that allowing customers online access to their investment portfolios/funds might pose?

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* 7. What do you think those risks might be?

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* 8. Do you think data-sharing with other areas of the financial community will help you address the fraud risks/challenges?

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* 9. What resources do you use to identify fraud risks currently?

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* 10. How strongly do you agree with the following statement?

Our current fraud prevention measures make it more difficult for customers to access services?

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* 11. How strongly do you agree with the following statement?

We often lose business by turning good customers away as a result of false positives in the process of fraud checks?

0 of 11 answered
 

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