Introduction

We aim to offer the highest standard of service at all times.  We would like to know your views on how we dealt with your recent complaint.  Please take a few minutes to complete this survey and share your views with us.  

Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws.  We will use the information we gather to identify any aspects of our service that may need improvement.  We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents.  You have certain rights under Data Protection laws.  These are described in our Privacy Notice.


If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email enquiries@caledoniaha.co.uk.

All completed surveys will be entered into our monthly prize draw.  One name will be drawn at random and win a shopping voucher to the value of £25.  News about winners will appear in our quarterly newsletter.

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* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia?

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* 2. How satisfied or dissatisfied are you with the way we handled your complaint?

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* 3. How satisfied or dissatisfied are you with the outcome of your complaint?

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* 4. How could we improve the way we handle complaints?  Please use this box to tell us:

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* 5. Further contact

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* 6. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey.  Your details are also required if you wish to take part in the prize draw)

Thank you for taking part in our survey!

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