New Case Survey

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1. How long did you have to wait to be welcomed at Su central 

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2. How satisfied were you with Union Support Hub dealing with your query

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3. What was the reason for your appointment

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4. How long did you have to wait to be seen by an advisor

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5. Who was your Student Adviser?

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6. How satisfied were you that your advisor dealt with your case professionally and positively?

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7. How confident do you feel about the steps you need to take after your appointment?

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8. Do you agree with this statement "I would use this service again"

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9. Would you recommend our advice service to other students?

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10. Thinking about our advice service overall, how happy were you with our service today?

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11. Is there anything else you would like to say?

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12. Student number (optional)

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13. Your answers are kept confidentially within UWLSU Advice’s team. UWLSU Advice is always looking for ways to improve our service for students. We may want to contact you within 6 months of your appointment to ask you about your answers to this survey to see how we can improve. Are you happy for us to contact you via email on your student email account?

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