New Case Survey New Case Survey Question Title 1. How long did you have to wait to be welcomed at Su central Immediately Less than 5 minutes More than 5 minutes More than 10 minutes Other (please specify) OK Question Title 2. How satisfied were you with Union Support Hub dealing with your query Not happy at all Extremely Happy Not happy at all Extremely Happy OK Question Title 3. What was the reason for your appointment To apply for mitigation To make an Appeal Help for fitness to Practise To make a complaint Help with an Academic Hearing Concerns Meeting Something else OK Question Title 4. How long did you have to wait to be seen by an advisor Less than 15 minutes Less than 30 Minutes Less than an hour More than an hour I did not see an advisor OK Question Title 5. Who was your Student Adviser? Mariam Darren Eimaan Olivia Other OK Question Title 6. How satisfied were you that your advisor dealt with your case professionally and positively? Not happy at all Super happy Not happy at all Super happy OK Question Title 7. How confident do you feel about the steps you need to take after your appointment? not confident at all. highly confident not confident at all. highly confident OK Question Title 8. Do you agree with this statement "I would use this service again" Yes No Don't Know OK Question Title 9. Would you recommend our advice service to other students? Yes No Don't Know OK Question Title 10. Thinking about our advice service overall, how happy were you with our service today? disappointed Very happy disappointed Very happy OK Question Title 11. Is there anything else you would like to say? OK Question Title 12. Student number (optional) OK Question Title 13. Your answers are kept confidentially within UWLSU Advice’s team. UWLSU Advice is always looking for ways to improve our service for students. We may want to contact you within 6 months of your appointment to ask you about your answers to this survey to see how we can improve. Are you happy for us to contact you via email on your student email account? YES NO OK DONE