SLCC Client Relations Manager Questionnaire Question Title * 1. Are you a CRM or “other” solicitor? Question Title * 2. Have you undergone any training in complaint handling/prevention in the past 3 years? Yes No Question Title * 3. If yes, how recently was this? Question Title * 4. Who provided that training? Question Title * 5. On a practical basis, how useful did you find that training in helping to handle or prevent complaints? (1-10) Question Title * 6. What type of information and/or training would you like to see the SLCC provide in future in complaint handling/prevention? Question Title * 7. Which would you find more useful – training in complaint handling best practice or training in complaint avoidance/ prevention or both? Question Title * 8. How useful do you find the inclusion of case studies in training material? (1-10) Question Title * 9. In what format would you prefer to have training? (Rank in order of preference) 1 2 3 4 5 Seminars 1 2 3 4 5 Workshops 1 2 3 4 5 Best practice guidance 1 2 3 4 5 CRM Newsletter 1 2 3 4 5 On line modules Question Title * 10. How often do you think it would be useful to have “refresher” training in complaint handling/ prevention? Annually Every two years Other (specify) Other (please specify) Done