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* 1. Are you a CRM or “other” solicitor?

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* 2. Have you undergone any training in complaint handling/prevention in the past 3 years?

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* 3. If yes, how recently was this?

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* 4. Who provided that training?

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* 5. On a practical basis, how useful did you find that training in helping to handle or prevent complaints? (1-10)

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* 6. What type of information and/or training would you like to see the SLCC provide in future in complaint handling/prevention?

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* 7. Which would you find more useful –

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* 8. How useful do you find the inclusion of case studies in training material? (1-10)

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* 9. In what format would you prefer to have training? (Rank in order of preference)

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* 10. How often do you think it would be useful to have “refresher” training in complaint handling/ prevention?

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