CORONAVIRUS VERSION - PATIENT PARTICIPATION GROUP QUESTIONNAIRE – 2020/2021

During the Coronavirus pandemic, the PPG meetings are currently cancelled, but are still asking patient's for their feedback based on their experiences that they have encountered during the pandemic when booking appointments and the care that they have received after their appointments.

Please note that no medical information or questions will be responded to.

The information you supply us will be used lawfully, in accordance with the GDPR (GENERAL DATA PROTECTION REGULATION) of May 2018. the GDPR (GENERAL DATA PROTECTION REGULATION) of May 2018 gives you the right to know what information is held about you and sets out the rules to make sure that this information is handled properly.

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* 1. Please enter your e-mail address (this information will be kept confidential)

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* 2. During the Coronavirus pandemic, how often did you visit the GP practice?

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* 3. During the Coronavirus pandemic, when you contacted the surgery, how easy have you found getting through to the surgery via the telephone?

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* 4. Based on your answer to question 3, how would you like to make an appointment with the practice (during the Coronavirus pandemic, the online appointment booking system has been disabled due to our appointments being triaged)?

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* 5. Based on your answer to question 4, how helpful did you find the appointment or video consultation?

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* 6. During the Coronavirus pandemic, how helpful have you found the receptionists?

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* 7. During the Coronavirus pandemic, how long after your appointment time have you normally had to wait to be seen?

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* 8. During the Coronavirus pandemic, how do do you rate the level of care that you have received from the nurses?

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* 9. During the Coronavirus pandemic, how do do you rate the level of care that you received from the GP’s?

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* 10. How likely are you to recommend your GP surgery to a friend or relative who has just moved to your area?

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