You, DIAL and Covid-19

1. Impact of Covid-19

We're all going through a challenging time at the moment and here at DIAL we’d like to hear from you. For all of us the pandemic has meant drastic changes to our daily lives and for some there are lasting impacts to mental health and wellbeing. We want to listen and understand what you have found the most difficult and what would make it easier for you in the coming months/year.

By filling in this survey you can really make a difference, help us do things better, and improve future support in our community. It should take about 4 minutes to complete.

Question Title

* 1. What issues or problems are you/have you experienced during the Covid – 19 pandemic? (Please tick all that apply)

Worries how my benefits might be affected

Nervous about filling forms in myself

Concerns about paying my bills

Not having enough food

Not being able to pay by cash

Difficulties getting my medications

Difficulties getting shopping

Issues concerning my paid carers

Anxious about catching Covid-19

Keeping up to date with Covid-19 restrictions and rules

Worries about sending my disabled child to school

Not being able to visit my family member in a care home

Issues concerning my working hours

May lose (or have lost) my job

Lack of normal exercise affecting my health/condition

Not being able to see my GP/consultant

Worries about going to hospital even though I know I should

Concerns about my cancelled hospital treatments

Not eating as healthily as normal

Missing seeing my family and friends

Not being able to do my voluntary work

Not being able to keep up with my hobbies/pastimes

Feeling cut off/isolated

Other (please specify)

Question Title

* 2. What have you valued most in how DIAL has responded?

	(most valued) 1	2	3	4	(least valued) 5	N/A
Advice line open more hours	Advice line open more hours (most valued) 1	Advice line open more hours 2	Advice line open more hours 3	Advice line open more hours 4	Advice line open more hours (least valued) 5	Advice line open more hours N/A
Someone ringing me back if I couldn’t get through	Someone ringing me back if I couldn’t get through (most valued) 1	Someone ringing me back if I couldn’t get through 2	Someone ringing me back if I couldn’t get through 3	Someone ringing me back if I couldn’t get through 4	Someone ringing me back if I couldn’t get through (least valued) 5	Someone ringing me back if I couldn’t get through N/A
Telephone appointments to help with my forms	Telephone appointments to help with my forms (most valued) 1	Telephone appointments to help with my forms 2	Telephone appointments to help with my forms 3	Telephone appointments to help with my forms 4	Telephone appointments to help with my forms (least valued) 5	Telephone appointments to help with my forms N/A
Checks to see if I’m safe and well	Checks to see if I’m safe and well (most valued) 1	Checks to see if I’m safe and well 2	Checks to see if I’m safe and well 3	Checks to see if I’m safe and well 4	Checks to see if I’m safe and well (least valued) 5	Checks to see if I’m safe and well N/A
Information and guidance on the government rules and restrictions	Information and guidance on the government rules and restrictions (most valued) 1	Information and guidance on the government rules and restrictions 2	Information and guidance on the government rules and restrictions 3	Information and guidance on the government rules and restrictions 4	Information and guidance on the government rules and restrictions (least valued) 5	Information and guidance on the government rules and restrictions N/A
The positive messages on DIAL’s facebook page	The positive messages on DIAL’s facebook page (most valued) 1	The positive messages on DIAL’s facebook page 2	The positive messages on DIAL’s facebook page 3	The positive messages on DIAL’s facebook page 4	The positive messages on DIAL’s facebook page (least valued) 5	The positive messages on DIAL’s facebook page N/A
Online support groups	Online support groups (most valued) 1	Online support groups 2	Online support groups 3	Online support groups 4	Online support groups (least valued) 5	Online support groups N/A
Befriending calls (North Area only)	Befriending calls (North Area only) (most valued) 1	Befriending calls (North Area only) 2	Befriending calls (North Area only) 3	Befriending calls (North Area only) 4	Befriending calls (North Area only) (least valued) 5	Befriending calls (North Area only) N/A

Question Title

* 3. As restrictions (especially face to face) are likely to last sometime yet, what do you think you will need more of over the next 12 months? (Please tick all that apply)

Guidance/techniques to support my mental health

Hints and tips on keeping healthy and eating well during lockdown

Guidance on energy awareness and keeping warm efficiently

Help with paying energy bills

Support with debt

Virtual form completions (e.g. on Skype/Zoom)

Someone to call me regularly (befriending)

Access to training

Support to learn new skills

Help with finding a job

On line meetings with people like me

Online activities like bingo, quizzes etc

Packs to keep me mentally active

Postal competitions to keep me busy

Nothing more needed

Other (please specify)