INCA Member Survey for Ofcom

Covid-19 Survey

Ofcom has asked INCA to help with reaching out to smaller operators to gather feedback on network operations during the current Covid-19 pandemic. The information you provide will be made available only to Ofcom (and in aggregate form to DCMS) to help monitor the situation and inform policy decisions for the sector.

Network Status

Question Title

* 1. Have you experienced any serious network interruptions since the beginning of March

Yes

Any Comments?

Question Title

* 2. If yes have these taken longer to fix than normally expected?

Yes

Any Comments?

Question Title

* 3. Have you experienced problems with illness or restrictions on movement amongst your engineering, other operational staff or contractors?

Yes

Any Comments?

Question Title

* 4. From your customers’ perspective, has QoE over your network changed over recent weeks

Yes

Any Comments?

Traffic Patterns

Question Title

* 5. Have you seen an increase in peak traffic?

Yes

Any Comments?

Question Title

* 6. Has your peak hour shifted?

Yes

Question Title

* 7. If Yes, from when to when?
(Please indicate both hh and mm)

From

Time

AM/PM

Time

AM/PM

Question Title

* 8. Has traffic increased significantly outside the peak hours?

Yes

Any Comments?

Question Title

* 9. Are there any particular pinch points that you are experiencing?

Yes

Please Specify

Network Resilience & Contingency Planning

Question Title

* 10. Please indicate the importance of these potential issues

	Very Important	Somewhat Important	Neutral	Not Very Important	Not at all Important or N/A
Illness amongst key operational staff/contractors	Illness amongst key operational staff/contractors Very Important	Illness amongst key operational staff/contractors Somewhat Important	Illness amongst key operational staff/contractors Neutral	Illness amongst key operational staff/contractors Not Very Important	Illness amongst key operational staff/contractors Not at all Important or N/A
Restrictions on staff/contractors attending their place of work	Restrictions on staff/contractors attending their place of work Very Important	Restrictions on staff/contractors attending their place of work Somewhat Important	Restrictions on staff/contractors attending their place of work Neutral	Restrictions on staff/contractors attending their place of work Not Very Important	Restrictions on staff/contractors attending their place of work Not at all Important or N/A
Access to interconnect locations, data centres etc	Access to interconnect locations, data centres etc Very Important	Access to interconnect locations, data centres etc Somewhat Important	Access to interconnect locations, data centres etc Neutral	Access to interconnect locations, data centres etc Not Very Important	Access to interconnect locations, data centres etc Not at all Important or N/A
Problems entering customer premises for installations or repairs	Problems entering customer premises for installations or repairs Very Important	Problems entering customer premises for installations or repairs Somewhat Important	Problems entering customer premises for installations or repairs Neutral	Problems entering customer premises for installations or repairs Not Very Important	Problems entering customer premises for installations or repairs Not at all Important or N/A
Inability of a proportion of customers to pay due to financial circumstances	Inability of a proportion of customers to pay due to financial circumstances Very Important	Inability of a proportion of customers to pay due to financial circumstances Somewhat Important	Inability of a proportion of customers to pay due to financial circumstances Neutral	Inability of a proportion of customers to pay due to financial circumstances Not Very Important	Inability of a proportion of customers to pay due to financial circumstances Not at all Important or N/A
More restrictive local authority rules for street-works	More restrictive local authority rules for street-works Very Important	More restrictive local authority rules for street-works Somewhat Important	More restrictive local authority rules for street-works Neutral	More restrictive local authority rules for street-works Not Very Important	More restrictive local authority rules for street-works Not at all Important or N/A
Restrictions on ordering/using PIA or other Openreach products	Restrictions on ordering/using PIA or other Openreach products Very Important	Restrictions on ordering/using PIA or other Openreach products Somewhat Important	Restrictions on ordering/using PIA or other Openreach products Neutral	Restrictions on ordering/using PIA or other Openreach products Not Very Important	Restrictions on ordering/using PIA or other Openreach products Not at all Important or N/A
Availability of equipment/spares	Availability of equipment/spares Very Important	Availability of equipment/spares Somewhat Important	Availability of equipment/spares Neutral	Availability of equipment/spares Not Very Important	Availability of equipment/spares Not at all Important or N/A
Availability of materials and other supplies	Availability of materials and other supplies Very Important	Availability of materials and other supplies Somewhat Important	Availability of materials and other supplies Neutral	Availability of materials and other supplies Not Very Important	Availability of materials and other supplies Not at all Important or N/A

Other (please specify)

Question Title

* 11. Do you have a contingency plan for dealing with these or other issues during the current crisis

Yes

Any Comments

Question Title

* 12. Please tell us if there are any other important issues you think Ofcom and/or Government should tackle to support telecoms resilience during this period

Question Title

* 13. Your Details

Name

Company

Email Address

Phone Number

INCA Member Survey for Ofcom

Covid-19 Survey

Question Title

* 1. Have you experienced any serious network interruptions since the beginning of March

Question Title

* 2. If yes have these taken longer to fix than normally expected?

Question Title

* 3. Have you experienced problems with illness or restrictions on movement amongst your engineering, other operational staff or contractors?

Question Title

* 4. From your customers’ perspective, has QoE over your network changed over recent weeks

Question Title

* 5. Have you seen an increase in peak traffic?

Question Title

* 6. Has your peak hour shifted?

Question Title

* 7. If Yes, from when to when?(Please indicate both hh and mm)

Question Title

* 8. Has traffic increased significantly outside the peak hours?

Question Title

* 9. Are there any particular pinch points that you are experiencing?

Question Title

* 10. Please indicate the importance of these potential issues

Question Title

* 11. Do you have a contingency plan for dealing with these or other issues during the current crisis

Question Title

* 12. Please tell us if there are any other important issues you think Ofcom and/or Government should tackle to support telecoms resilience during this period

Question Title

* 13. Your Details

* 7. If Yes, from when to when?
(Please indicate both hh and mm)