Information, Advice and Guidance Feedback Questionnaire Question Title * 1. What information, advice or guidance on care and support have you previously used? (Select all that apply) Care and Support information Welfare and benefits advice Immigration issues Finding and accessing local services Debt or Money advice Safety and Safeguarding information Financial advice and signposting Information on making a complaint about social care Information on wider issues such as housing, health services, home adaptations None Other (please specify) Question Title * 2. Which methods will you be open to using if you needed to access the information, advice and guidance service? (Select all that apply) Phone Email Face to Face contact Peer to Peer (drop in / workshops / one to one sessions) Online (Information and advice webpages) Online (Skype, online / video chat) Leaflets / posters Other (please specify) Question Title * 3. Have you used Citizens Advice in Waltham Forest for Information, Advice and Guidance service before? No (Skip to question 5) Yes (please specify nature of service) Question Title * 4. If yes, please tell us how you felt about this experience? (Positive, negative, any comments or issues that you had) Question Title * 5. Are you aware of how to find information on the following? (Select all that apply): Providers of care and support in the local area How to access care and support Where to find independent financial advice How to raise concerns about someone’s safety or wellbeing What support is available to you Question Title * 6. What way(s) would be best to tell you about where you can find information, advice and guidance (Select all that apply)? Online Information via Email (requires sign up) Leaflets or posters in local spaces such as your GP surgery or a Library Through existing networks Other ways (please specify) Question Title * 7. How would you prefer to interact with services/service providers in the future? Face-to-face Group settings The LBWF or provider website Online groups Mobile messaging services Social Media Other (please specify) Question Title * 8. Any other thoughts about how we should provide information, advice and guidance Question Title * 9. Do you wish to be kept up to date with news by Email Yes No If yes please give your email address here: Done