Taxi Experiences

For users of Taxis or Private Hire Cars with wheelchair or/and a helping dog.

Do you travel (or attempt to travel) in a taxi with

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* 1. Do you travel (or attempt to travel) in a taxi with

If you use a wheelchair, is it possible for you to transfer to a seat in a taxi?

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* 2. If you use a wheelchair, is it possible for you to transfer to a seat in a taxi?

If you use a wheelchair, is it possible for you to transfer to a seat in a Private Hire Car (PHV)?

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* 3. If you use a wheelchair, is it possible for you to transfer to a seat in a Private Hire Car (PHV)?

How often do you use a taxi or Private Hire Car (PHV) (roughly)?

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* 4. How often do you use a taxi or Private Hire Car (PHV) (roughly)?

In the last 12 months how many times has a taxi or PHC refused to take you because of your dog or wheelchair?

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* 5. In the last 12 months how many times has a taxi or PHC refused to take you because of your dog or wheelchair?

It is now illegal for a driver to refuse to take you unless they have a medical exemption certificate issued by the licensing authority i.e. the Council (e.g. for an allergy to dogs, or physical inability to handle a wheelchair). Was an exemption certificate?

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* 6. It is now illegal for a driver to refuse to take you unless they have a medical exemption certificate issued by the licensing authority i.e. the Council (e.g. for an allergy to dogs, or physical inability to handle a wheelchair). Was an exemption certificate?

If not, did you make a note of the driver’s details and report it to the Council?

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* 7. If not, did you make a note of the driver’s details and report it to the Council?

If you did not report it, why not?

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* 8. If you did not report it, why not?

If you did report it, please say who responded, describe the response and any action taken.

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* 9. If you did report it, please say who responded, describe the response and any action taken.

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