Overview:

 
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About this research:

Rapid advances in technologies are having a major impact on the field service domain and the IoT in particular continues to dominate conversations in field service circles.

The findings of our own research project into the topic were incredibly compelling with in excess of 95% of field service professionals we surveyed admitting that they felt IoT (i.e. the concept of essentially connecting any device with an on and off switch to the Internet and/or to each other) was at least on their agenda in terms of how they see their field service operations evolving in the not too distant future...

From mobile phones to manufacturing plants, from coffee makers to cameras, from washing machines to wind farms and almost anything else you can think of more and more devices are becoming connected. This also applies to components of machines, for example a jet engine of an airplane or the drill of an oil rig. If it has an on and off switch then chances are it can be a part of the IoT.

So one year on we have returned to the topic, once again working with ServiceMax, to see exactly how the clear excitement and anticipation for IoT in field service we saw last year has translated into actual traction and real world implementations?

This research will assess if IoT is moving from hyperbole to reality asking those who have made the move what where the key drivers and how did they approach implementation and asking those who are not currently moving to IoT about the barriers to adoption they face as well as focusing in particular on the cultural implications many companies are seeing.

This year we will also be looking at the roles, both positive and negative, other business units are having in the decision to adopt IoT It's impact on the workforce and traditional business models and the implementation of such a strategy.

Also one of the big drivers for IoT is that it can enable companies to move fully towards servitization, whereby companies move away from the traditional transactional relationship with their customers to one where they become fully engrained within their customers operations delivering advanced services and moving away from SLAs in favour of guarantees for uptime. 

Of course this model places field service right at the centre of a providers business success so we shall also look at whether this is playing a part within companies move towards IoT based field service solutions. 


The survey should take you no more than a few minutes to complete and as a thank you for taking the time to help us with this research you will have the opportunity at the end to submit your details in order to win one of three £50 Amazon vouchers.

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