Bristol City Docks: Customer Survey 2019

Customer Survey & Equalities Monitoring

Please take 5 minutes to complete the following survey once you have renewed your craft licence.

Bristol City Council works towards eliminating discrimination and promoting equal opportunities. We need to monitor who is using our services so that we can develop a better understanding and knowledge of the needs of service users in Bristol.

Monitoring will help us to deliver effective and inclusive services and help us to respond effectively to

areas of inequalities in our service provision.

All information that you provide for equalities monitoring will be anonymous and will be treated

confidentially and in accordance with the Data Protection Act 1998.

Thank you very much for taking part in this survey, your views are important to us.

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* 1. Name of vessel (optional):

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* 2. What type of licence do you have?

Mooring

Navigation

Storage

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* 3. How satisfied are you with the following services?

	Satisfied	Dissatisfied
Waste Disposal/Recycling Facilities	Waste Disposal/Recycling Facilities Satisfied	Waste Disposal/Recycling Facilities Dissatisfied
Toilet/Shower Facilities	Toilet/Shower Facilities Satisfied	Toilet/Shower Facilities Dissatisfied
Electricity/Water Facilities	Electricity/Water Facilities Satisfied	Electricity/Water Facilities Dissatisfied
Car Parking Facilities	Car Parking Facilities Satisfied	Car Parking Facilities Dissatisfied
Berth/Quayside/Storage Compound - maintenance	Berth/Quayside/Storage Compound - maintenance Satisfied	Berth/Quayside/Storage Compound - maintenance Dissatisfied
Mooring Security	Mooring Security Satisfied	Mooring Security Dissatisfied
Locking procedures - communication	Locking procedures - communication Satisfied	Locking procedures - communication Dissatisfied
Communication with the Harbour Office	Communication with the Harbour Office Satisfied	Communication with the Harbour Office Dissatisfied
Events in the City Docks	Events in the City Docks Satisfied	Events in the City Docks Dissatisfied

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* 4. If you have comments, suggestions or ideas on how we can improve any of the services above please leave your feedback here. If you are dissatisfied with any of part of the service you can also contact us directly to arrange a meeting to discuss the points you have raised at harbour.office@bristol.gov.uk or call on 0117 903 1484.

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* 5. Are you

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* 6. What is your age group?

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* 7. How would you describe your ethnic group?

Asian or Asian British: Indian

Asian or Asian British: Pakistani

Asian or Asian British: Bangladeshi

Any other Asian background

Black or Black British: Caribbean

Black or Black British: African

Any other black background

Chinese

Mixed: White & Black Caribbean

Mixed: White & Black African

Mixed: White & Asian

Mixed: White Chinese

Any other mixed background

White: British

White: Irish

White: Other European

Any other white background

Any other ethnic group (please specify)

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* 8. Do you consider yourself a disabled person? The Disability Discrimination Act 1995 defines
disability as 'physical or mental impairment, which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities'.

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* 9. What is your religion, if any?

Buddhist

Christian (all denominations and callings)

Hindu

Jewish

Muslim

Sikh

No religion

Prefer not to say

Other (please specify)

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* 10. How would you describe your sexuality?

Bisexual

Gay, Lesbian

Heterosexual

Prefer not to say

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* 1. Name of vessel (optional):

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* 2. What type of licence do you have?

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* 3. How satisfied are you with the following services?

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* 5. Are you

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* 6. What is your age group?

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* 7. How would you describe your ethnic group?

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* 8. Do you consider yourself a disabled person? The Disability Discrimination Act 1995 defines disability as 'physical or mental impairment, which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities'.

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* 9. What is your religion, if any?

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* 10. How would you describe your sexuality?

* 8. Do you consider yourself a disabled person? The Disability Discrimination Act 1995 defines
disability as 'physical or mental impairment, which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities'.