Reading IASS for SEND Service User Feedback Question Title * 1. How easy was it to get in touch with us? Not at all easy 0 1 2 3 Very easy 4 Not at all easy 0 1 2 3 Very easy 4 Question Title * 2. How helpful was the information advice and support we gave you? Not at all helpful 0 1 2 3 Very helpful 4 Not at all helpful 0 1 2 3 Very helpful 4 Question Title * 3. How neutral, fair and unbiased do you think we were? Not at all 0 1 2 3 Very 4 Not at all 0 1 2 3 Very 4 Question Title * 4. What difference do you think our information, advice or support has made for you? No difference at all 0 1 2 3 A great deal of difference 4 No difference at all 0 1 2 3 A great deal of difference 4 Question Title * 5. Overall how satisfied were you with the service we gave? Very unsatisfied 0 1 2 3 Very satisfied 4 Very unsatisfied 0 1 2 3 Very satisfied 4 Question Title * 6. How likely is it that you would recommend the service to others? Not at all likely 0 1 2 3 Extremely likely 4 Not at all likely 0 1 2 3 Extremely likely 4 Question Title * 7. Please feel free to use the box below to add any other comments that you wish to make Question Title * 8. Thank you for your help.If you are happy to discuss your comments about our service may we contact you? If yes, please email iass@brighterfuturesforchildren.org to leave your contact details, stating the date and time that you completed our survey. Please do not include your name or contact details on this form. Done