1. 10 questions

You can answer this survey totally anonymously.   We need feedback on the Herpes Viruses Association helpline, either 0845 123 2305 or else 020 7607 9661, to show how our phone service can help people.  If you wish, you can give us your email address at the end so that we can respond.

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* 1. How many times have you called the helpline?

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* 2. Did you get through immediately - or do you have to call back?

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* 3. Think of just one of the calls and answer the next four questions. (You can fill in this survey again for a different call if you wish.)
“The helpliner volunteer was knowledgeable.”

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* 4. “This is a helpful service” Do you:

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* 5. “This call has changed my view of life with genital herpes/cold sores.” Do you:

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