Satisfaction of Tenants & Residents Survey

Your feedback is valuable to us in helping us improve our services so please take the time to complete our survey. All completed surveys will be included in our prize draw where 3 lucky winners will win a £50 gift voucher.

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* 1. Name/Surname

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* 2. Tenant ref. no

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* 3. Taking everything into account, how satisfied or dissatisfied are you with the service provided by Christian Action

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* 4. How satisfied or dissatisfied are you with the overall quality of your home

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* 5. Thinking specifically about the building you live in, how satisfied or dissatisfied are you that Christian Action provides a home that is safe and secure

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* 6. How satisfied or dissatisfied are you that Christian Action is easy to deal with

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* 7. Overall, how satisfied or dissatisfied are you with the repairs service you received for your last repair

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* 8. How satisfied or dissatisfied are you that your rent provides value for money

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* 9. How satisfied or dissatisfied are you that your service charges provide value for money

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* 10. How satisfied or dissatisfied are you that Christian Action listens to residents’ views and acts on them

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* 11. How satisfied or dissatisfied are you that Christian Action gives you the opportunity to get involved and your voice heard

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* 12. How satisfied or dissatisfied are you that Christian Action keeps you informed

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* 13. Generally, how satisfied or dissatisfied are you with the way Christian Action deals with repairs and maintenance?

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* 14. How satisfied or dissatisfied are you that your last repair was completed right the first time

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* 15. Overall, how satisfied or dissatisfied are you with the way your formal complaint was handled by Christian Action

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* 16. Overall, how satisfied or dissatisfied are you with the way your anti-social behaviour complaint was handled by Christian Action

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* 17. Overall, how satisfied or dissatisfied are you with how your last general contact was handled by Christian Action

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* 18. How likely would you be to recommend Christian Action to family or friends on a scale of 0 to 10, where 0 is not at all likely and 10 is extremely likely?

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