OXYGEN FREE JUMPING - CUSTOMER QUESTIONNAIRE

Thank you for your recent visit to Oxygen. We would appreciate you taking the time to complete this survey. Your responses will help guide our future thinking and development plans.

Add your email address (question 2) to be entered into the Prize Draw (note: email addresses will be entered only once). Entries must be received by Monday 24th February 2020. Winners will be notified by Friday 28th February 2020.

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* 1. Name:

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* 2. Email (to be entered into the PRIZE DRAW):

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* 3. How many kids do you visit Oxygen with?

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* 4. Are you completing this survey with kids present?

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* 5. Which of the following best describes your main reason for visiting a family activity/attraction like Oxygen?

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* 6. How would you describe decision making for booking family activities in your household?

I make the decisions Decisions are made jointly The kids make the decisions
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i We adjusted the number you entered based on the slider’s scale.

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* 8. How often have you visited the park in the past 12 months?

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* 9. How would you rate the MAIN JUMPING ACTIVITIES (i.e the trampolines, airbags, foam pits) at Oxygen:

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* 10. How important is the quality of the MAIN JUMPING activities (i.e the trampolines, airbags, foam pits) to you as a parent?

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* 11. How important is the quality of the MAIN JUMPING activities (i.e the trampolines, airbags, foam pits) to your kids?

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* 12. How would you rate the MIXTURE OF ACTIVITIES FOR DIFFERENT AGE GROUPS at Oxygen:

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* 13. How important is a good MIXTURE OF ACTIVITIES FOR DIFFERENT AGE GROUPS to you as a parent?

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* 14. How important is a good MIXTURE OF ACTIVITIES FOR DIFFERENT AGE GROUPS to your kids?

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* 15. How would you rate VALUE FOR MONEY at Oxygen:

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* 16. How important is VALUE FOR MONEY to you?

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* 17. How would you rate Oxygen's REPUTATION:

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* 18. How would you rate SAFETY at Oxygen:

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* 19. How would you rate Oxygen in terms of FUN/SENSE OF ADVENTURE:

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* 20. How important is a FUN/SENSE OF ADVENTURE to you as a parent?

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* 21. How important is a FUN/SENSE OF ADVENTURE to your kids?

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* 22. How would you rate STAFF FRIENDLINESS at Oxygen:

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* 23. How important is STAFF FRIENDLINESS to you as a parent?

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* 24. How important is STAFF FRIENDLINESS to your kids?

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* 25. How would you rate EASE OF BOOKING at Oxygen:

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* 26. How important is EASE OF BOOKING to you?

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* 27. How would you rate the FOOD at Oxygen?

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* 28. How important is the FOOD offering to you as a parent?

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* 29. How important is the FOOD offering to your kids?

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* 30. How would you rate the TEA/COFFEE at Oxygen:

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* 31. How important is the TEA/COFFEE quality to you?

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* 32. How would you rate the range of OTHER DRINKS available at Oxygen:

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* 33. How important is the range of other DRINKS offered in the Cafe to you as a parent?

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* 34. How important is the range of other DRINKS offered in the Cafe to your kids?

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* 35. How would you rate Oxygen in terms of BIRTHDAY PARTIES:

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* 36. How important are DISCOUNT VOUCHERS/PROMOTIONS in your decision making?

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* 37. What do you like best about Oxygen?

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* 38. What do you like least about Oxygen?

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* 39. One a scale 1-10, how much does the weather influence your decision of whether to visit Oxygen or not?

0 = not at all / we would visit whatever the weather 10 = only visit when the weather is bad
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i We adjusted the number you entered based on the slider’s scale.

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* 40. What would make you visit more?

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* 41. What would make you stay longer at the park?

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* 42. How did you travel to the park?

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* 43. What is your average travel time to the park?

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* 44. How do you tend to hear about new kids activities in the area?

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* 45. How many times have you visited the following family activities in the past 12 months?

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* 46. How far in advance do you plan family activities?

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