Patient satisfaction survey for our dispensary

For all patients having their medication dispensed either at Wellesbourne or Kineton Surgery

In order to find out how we are meeting your needs, we are asking our patients a few questions about the care they have received. Please be honest in your answers. Your comments will be held in strict confidence and you do not have to sign your name unless you want to. We plan to use your suggestions to make our service to you and your family even better. Thank you for your comments.

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* 1. How many times do you visit our dispensary

Daily

Weekly

Fortnightly

Monthly

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* 2. How do you order your repeat prescription?

EMIS online

Website (hastingshouse.org.uk)

Face to face

Repeat slip

Phone or Fax

Batch prescriptions

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* 3. Overall, how would you rate the quality of your customer service experience?

Very Positive

Somewhat Positive

Neutral

Somewhat Negative

Very Negative

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* 4. How well did we understand your questions and concerns?

Extremely Well

Very Well

Somewhat Well

Not so well

Not at all well

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* 5. Where do you have your medication dispensed?

Hastings House - Wellesbourne

Little Thatch - Kineton

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* 6. Please tick all the services that you know are currently available to you

A delivery Service to all patients who struggle to get into the surgery to collect medication

Order prescriptions and make appointments online

Annual medication checks are now in your birthday month

Telephone appointments to query and update medication

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* 7. Do you have any suggestions, comments or questions?

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* 8. What are we doing well?

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* 9. Please could you confirm your age

18-25

26-40

41-55

Over 55

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* 10. Gender:

Male

Female