We would be delighted if you could spend around 10-15 minutes completing this survey about your service desk. Your input will enable us to gain a better understanding of benchmarking in the IT service desk industry.

The survey findings are strictly confidential and only aggregate findings will be reported. Your personal data will only be seen and used by SDI, no one else will have access to it unless you indicate on the final question that you would like the survey sponsor to contact you directly. This survey is being conducted in accordance with the Market Research Society Code of Conduct.

This survey is conducted by SDI with the support of Ivanti.

Thank you for taking part.

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* 1. Which job title is most similar to your role?

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* 2. Which Industry Sector does your service desk support?

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* 3. Which of the following roles are you involved in?