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* 1. Did your driver ring you the day before your appointment, to confirm their estimated pick up time?

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* 2. Did your driver give you their name?

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* 3. Was the car clean on every journey?

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* 4. Thinking about questions 1 - 3, how important were these to you?  You can give your comments in the box below or skip this question.

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* 5. Was the driver able to accommodate any special requests you may have had?

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* 6. Did your driver pick you up in good time for your appointment?

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* 7. Thinking about the first time you used our service, did your driver explain the arrangements to you, including where you would be dropped off at Addenbrookes and where to go when your appointment finished?

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* 8. Did you feel safe onboard our vehicle?

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* 9. On a scale of 1 to 10 (1 being poor and 10 being excellent), how would you rate our service?

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* 10. Do you have any other comments or feedback you'd like to share with us about your experience? Please include your name and email address if you'd like us to respond. 

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