Primrose Car Service - Patient Satisfaction Survey

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* 1. Did your driver ring you the day before your appointment, to confirm their estimated pick up time?

Always

Sometimes

Never

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* 2. Did your driver give you their name?

Always

Sometimes

Never

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* 3. Was the car clean on every journey?

Yes

No

Not sure

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* 4. Thinking about questions 1 - 3, how important were these to you? You can give your comments in the box below or skip this question.

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* 5. Was the driver able to accommodate any special requests you may have had?

Yes

No

Not applicable

Other (please specify)

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* 6. Did your driver pick you up in good time for your appointment?

Always

Sometimes

Never

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* 7. Thinking about the first time you used our service, did your driver explain the arrangements to you, including where you would be dropped off at Addenbrookes and where to go when your appointment finished?

Yes

No

Not sure

Other (please specify)

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* 8. Did you feel safe onboard our vehicle?

Always

Sometimes

Never

Other (please specify)

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* 9. On a scale of 1 to 10 (1 being poor and 10 being excellent), how would you rate our service?

0

10

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. Do you have any other comments or feedback you'd like to share with us about your experience? Please include your name and email address if you'd like us to respond.