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* 1. Practices general appearance?

  Excellent Good Average Poor
Decor
State of repair
Outside appearance
Cleanliness

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* 2. Reception

  Yes No No opinion
Are reception staff helpful
Have you been kept waiting too long to see the dentist/hygienist
Are you dealt with efficiently at reception

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* 3. Waiting Room

  Yes No
Is it relaxing
Is it comfortable
Are there enough magazines

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* 4. Practice's Personnel- Dentists

  Yes No No opinion
Are the dentists helpful
Are they friendly
Do they listen to you
Do you feel confident about the quality of treatment

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* 5. Practice's Personnel- Nurse/Receptionist

  Yes No No opinion
Are the staff helpful
Are they friendly
Do they listen to you
Do they reassure you

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* 6. Appointment

  Yes No No opinion
Is it easy to book an appointment
When booking an appointment was one available within a reasonable time
Would you like the option of early morning/late evening appointments
Would you like Saturday/Sunday appointments
Would you like to book appointments online
Did you know you can book appointments online?
Have you been put off an appointment because opening times are inconvenient

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* 7. Facilities

  Yes No No opinion
Would you recommend others to the practice
Do you prefer your teeth to be cleaned by a dentist
Or by a hygienist
Would you be interested in a childrens dental health club

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* 8. Treatment payments

  Yes No No opinion
Do you feel the cost of treatment is fully explained
Would you like a written estimate for the proposed treatment
Did you receive a written estimate?
Do you think the practices treatment charges are reasonable
Would you be interested in paying via a monthly payment plan

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* 9. Why did you choose The Wellington Clinic as your preferred dental provider?

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* 10. Do you have any suggestions for improving the practice?

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