Visitor Survey - Caring

Question Title

* 1. Your Name

Question Title

* 2. Care Home Name

Question Title

* 3. Care Home Post Code

You are not required to complete the above information. You may complete either name, position, or neither if you wish
to remain anonymous
As an important part of our quality assurance and legal compliance management, we ask you to complete this survey.
Your answers should be based entirely on your own observations; we are also surveying our service users, their
families, their advocates and our professional advisors.

Please judge our compliance with each statement, using the scale provided. Please answer 'Don’t know' if you do not
have a view on the matter.

There is space at the end of the survey for you to add further comments if you want to explain your score or add any
other comments to help us to improve our service.

In our organisation the CQC Key Question “CARING” states:

"By Caring we mean that staff involve and treat people with compassion, kindness, dignity, and respect. In adult social
care, this means that people, their families and carers experience care that is empowering and provided by staff who
involve them and treat people with dignity, respect and compassion."