Tenant satisfaction survey

If you have any additional comments or want to give us detail about something we’ve done right, or wrong, please fill in our Feedback form.

Please answer these questions based on the service you have received from Dover District since management was bought back in house on 1st October 2020.

Tenant satisfaction survey questions

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* 1. Title

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* 2. First Name

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* 3. Surname

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* 4. Are you a Dover District Council:

Tenant

Leaseholder

Garage licensee

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* 5. Taking everything into account, how satisfied or dissatisfied are you with the service provided by the housing service at Dover District Council (Since 1st October 2020)?

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* 6. How satisfied or dissatisfied are you with the overall quality of your home?

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* 7. Thinking specifically about the building you live in, how satisfied or dissatisfied are you that Dover District Council provides a home that is safe and secure?

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* 8. How satisfied or dissatisfied are you that the Housing Service at Dover District Council is easy to deal with?

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* 9. Generally, how satisfied or dissatisfied are you with the way Dover District Council deals with repairs and maintenance?

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* 10. Have you had any repairs carried out since 1 October 2020? - If 'yes': Thinking about the LAST time you had repairs carried out, how satisfied or dissatisfied were you with the repairs service?

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* 11. How satisfied or dissatisfied are you with your neighbourhood as a place to live?

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* 12. How satisfied or dissatisfied are you that your rent provides value for money?

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* 13. How satisfied or dissatisfied are you that Dover District Council listens to residents’ views and acts on them?

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* 14. How satisfied or dissatisfied are you that Dover District Council gives you the opportunity to be involved and help make changes to the way the service works.

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* 15. How satisfied or dissatisfied are you that the housing service charges provide value for money?

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* 16. Tick the top three things that you feel we should concentrate on improving:

Day to day repairs

Ground maintenance

Being able to get through to us on the phone

Being able to contact our contractors

Improving rubbish and waste collections

Planned improvements

Estate improvements

How you get in touch with us

Ways that you can be involved in the service

Complaints

Dealing with complaints of ASB

Giving you access to report more things online

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* 17. We offer a range of ways that tenants can help us run our services, please tick any that you would be interested in taking part in:

Join Dover District Tenant Group

Take part in surveys

Estate inspections (when tenant participation in these restarts)

Focus groups

Receiving information and updates about our service

If you would like to find out more about services the Council provide, or want to let us know you are dissatisfied with a service, please use these links:

- Rent
- Housing Benefit
- Repairs
- Anti Social Behaviour
- Housing Needs
- Bins and Recycling

Survey closes at 12pm on Friday 20th August 2021.

Thank you for completing this survey, you will automatically be entered into our £100 prize draw and we will announce the winner after the survey closes.