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* 1. How often did you contact the surgery within the last 3 months? (includes appointments, prescription requests, general enquirers) 

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* 2. What is your preferred mean of contact with the surgery when:

  by dropping in over the phone on-line
requesting prescriptions
booking an appointment
 for general enquiries

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* 3. Do you have a Patient Access account? 
(Patient Access is an on-line platform that allows you to book appointments, request prescriptions and contact your surgery from your computer or smart phone.)

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* 4. In the last 3 months how many times have you used your Patient Access to

  0 1-3 4-6 more I did not know that option was available N/A
Book a GP appointment
Book an appointment with the Nurse/ Health Care Assistant
Request your repeat presription
Contact the surgery via the messaging service 

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* 5. Can you tell us why you are not interested in using the Patient Access portal?

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* 6. Have you visited our website within the last 3 months?

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* 7. How do you rate the following parts of our website

  I did find the information I was looking for  I did not find the information I was looking for It is messy/ I do not like the design I have learnt about a service I did not know about before N/A
Home page
Appointments 
When we are closed
Prescriptions
Self referrals 
Registraions

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* 8. Why haven't you visited our website within the last 3 months?

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* 9. We really appreciate your feedback! Do let us know if you have any comments or suggestions. 

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