The Bromley Common Practice Patient Participation Group

Spring Survey 2022

The patient group are conducting this survey to see how to improve services at the surgery.

Question Title

* 1. During the last year have you been able to have an appointment with a GP or Nurse when needed?

By Telephone

Face to Face

E- Consult

None of the above

Question Title

* 2. When contacting the surgery by telephone, how easy have you found it to get through to the surgery?

Easy

Difficult

Neither easy nor difficult

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* 3. How long on average did it take to get through to the surgery?

Question Title

* 4.
If you did not get through to the surgery what did you do?

Nothing

Called 111

Went to Urgent Care ( now called Urgent Treatment Centre)

Tried later or next day

Visited the surgery

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* 5. If you attended a flu clinic at the surgery,
did your experience improve compared to the previous year?

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* 6.
If you did not have your flu jab at the surgery, Did you go to a pharmacy instead?

Yes

No

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* 7. Any other comments?