Introduction
 
Bellsmyre Housing Association provides Estate Management Services in the housing areas we are responsible for.  This ensures your local environment remains to a high standard throughout the year.  These services include:
 
  • grass cutting
  • shrubbery pruning
  • de-littering of our open spaces

Please help up by completing this short questionnaire regarding the above activities and share with us your comments and opinion.
We aim to offer the highest standard of service at all times. We would like to know your views on how we dealt with your recent complaint. Please take a few minutes to complete this survey and share your views with us. 

Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.

If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 01738 441088 or email enquiries@bellsmyre-ha.org

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* 1. Overall, how satisfied or dissatisfied are you with the current estates service?

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* 2. How satisfied or dissatisfied are you with the current quality of the service provided?

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* 3. Do you feel the current estate operatives carry out their tasks in a clean and tidy way?

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* 4. If you have answered no, please can you provide us with an example of when this has not been achieved:

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* 5. How satisfied or dissatisfied are you with the professionalism of the current estate operatives?

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* 6. How satisfied or dissatisfied are you with the level of communication relative to the estates service provided (programme of works / frequency)?

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* 7. Please use this space to tell us about any specific problems or issues in your estate:

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* 8. How could we improve your estate or the way we manage it?  Please use this space to tell us:

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* 9. Further contact

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* 10. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey)

Thank you for taking part in this survey!

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