We provide a wide range of information to customers and stakeholders to report back on our performance, inform local decision-making and enable others to hold us to account. We want to ensure the information we provide is easy to understand and navigate. We strongly believe this will deliver greater transparency and help build stronger relationships with customers and stakeholders.
We are seeking to understand:
the relative importance you place on the various information we report
if you would like further information
if you would value information presented in a different way
how you use the information we supply and how tailored it needs to be to suit your purposes
any concerns you have about the information we supply
Data will be used to assess the views and opinions of stakeholders in relation to the use and distribution of company information. All data gathered by Southern Water will be done so via Surveymonkey’s secure online portal. SurveyMonkey will be used to collect the survey and competition information. SurveyMonkey are based in the USA and any information provided by entrants will be stored there. To protect entrants’ data protection rights, SurveyMonkey have signed up to the US Privacy Shield Scheme.
