Information Survey 2018

We provide a wide range of information to customers and stakeholders to report back on our performance, inform local decision-making and enable others to hold us to account. We want to ensure the information we provide is easy to understand and navigate. We strongly believe this will deliver greater transparency and help build stronger relationships with customers and stakeholders.
 
We are seeking to understand:
  • the relative importance you place on the various information we report
  • if you would like further information
  • if you would value information presented in a different way
  • how you use the information we supply and how tailored it needs to be to suit your purposes
  • any concerns you have about the information we supply

Data will be used to assess the views and opinions of stakeholders in relation to the use and distribution of company information.  All data gathered by Southern Water will be done so via Surveymonkey’s secure online portal.  SurveyMonkey will be used to collect the survey and competition information.  SurveyMonkey are based in the USA and any information provided by entrants will be stored there.  To protect entrants’ data protection rights, SurveyMonkey have signed up to the US Privacy Shield Scheme.

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1. What is your main interest in Southern Water?

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3. What sort of information are you looking for? Please select as many as apply. 

  This is very important to me This interests me I'm not interested
Information about planned and emergency works
Our Assurance Plans
Our performance (see annual report)
Our plans for the future
Our risks (see annual report)
Specific Data
What we spend money on (financial accounts)
Your customer account

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4. Are you satisfied with the information we provide?

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5. Would you prefer our data or information to be presented in a different way?

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6. Do you have any concerns about how our information is reported?

T