It is important for us to know whether the services we provide meet the needs of our customers. To help us understand this and improve our services, we would be grateful if you could complete this short survey for customers who have made a complaint and received a response from Wolverhampton Homes within the last six months. 

Please consider each question and select the answer which most reflects the way you feel. 

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* 1. How satisfied were you with the final outcome of your complaint?

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* 2. We have recently made improvements to our complaints process based on feedback from customers. Thinking about when you first made your complaint, how much do you agree with each of the following statements?

  Strongly agree Agree Neither agree not disagree Disagree Strongly disagree
The complaints process was easy to understand
 It was easy to make my complaint
I was asked how I would like my complaint resolved
I was made aware of who would be investigating my complaint
I was told when to expect a full response

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* 3. We have recently made improvements to our complaints process based on feedback from customers. Thinking about the written complaint response you received, how much do you agree with each of the following statements?

  Strongly agree Agree Neither agree not disagree Disagree Strongly disagree
My complaint was responded to within an acceptable timescale
WH tried to resolve the complaint to my satisfaction
The response letter was easy to understand
I was given clear details of the investigation that was done
It was clearly explained whether my complaint was upheld or not upheld
I received an apology
I was told what actions had been taken to avoid a similar complaint being raised in the future

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* 4. What one thing would have made your experience of our complaints process better?

That is the end of the survey. Thank you very much for taking the time to respond. You can exit the survey now by clicking 'Done' at the bottom of the page or enter your email address below to take part in future research with us.

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* 5. Would you like the opportunity to take part in further surveys or research about our services in the future? If so, please enter your email address to be added to our customer feedback group and receive occasional links to surveys and consultations. Your input will help us to understand what is important to our customers and improve our services.

Data Protection Information 
The Information provided is subject to the Provisions of the General Data Protection Regulations. Information will remain confidential and is processed in accordance with you rights as a Data Subject under the legislation of GDPR. Further information regarding the General Data Protection Regulations is available on the Information Commissioner's Website - www.ico.gov.uk

Data Matching
This authority is under a duty to protect public funds and, to this end we may use the information held or provided by you for the prevention and detection of fraud. We may also share this information with other bodies for these purposes and also for the administration and collection of taxes and charges and for performing other statutory enforcement duties.

For more information on how we use your data visit our privacy page.
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