This simple survey is anonymous and aims to establish the potential interest of local Service Providers in an App which enables interactive enquiries, bookings, payments and displays your information such as availability, reviews, pricing.  This App is specifically designed to increase Service Providers’ productivity & customer base, and therefore revenues.

Question Title

* 1. Which option best describe you?

Question Title

* 2. Where do you provide your service?

Question Title

* 3. What way do your customers usually book in with you?

Question Title

* 4. How many different customers do you typically see in a month?

Question Title

* 5. Are most of your customers regular?

Question Title

* 6. How many booking requests do you receive per week that you can't fulfil due to unavailability, or distance/travel time?

Question Title

* 7. How much time do you think you spend a week checking your diary when booking in appointments for customers?

Question Title

* 8. Generally, is it a hassle scheduling appointments, collecting deposits, and/or having no shows?

Question Title

* 9. How do you normally receive deposits from customers who book appointments?

Question Title

* 10. What % deposit would you expect to secure from a customer for a booking?

Question Title

* 11. How many times a month do you get cancelled at short notice?

Question Title

* 12. Would you be happy with a minimum 24hr cancellation policy?

Question Title

* 13. Would you consider running any short-notice promotions / discounted offers on quiet days to fill spaces in your diary?

Question Title

* 14. In order for us create & launch a free to use app-based booking system for service providers and your customers, we will be charging a small premium to customers when they make a booking (say 50p, similar to Just Eat). Would you have any problems with customers paying this fee?

Question Title

* 15. Based on the information provided here, would your business benefit from using this app?

Question Title

* 16. Would you be happy to be part of a research (or, focus) group who will be asked to complete surveys, and/or take part of a testing group? Incentives will be offered for your help, if 'Yes' please provide your email address below

Question Title

* 17. At some point, all Service Providers need services themselves, if it's not too much bother....please feel free to also complete the consumer questionnaire - doing so will help provide you with a better understanding of how the app will work for both you and your customers.
If there are any comments you would like to add, please state below.

0 of 17 answered
 

T