i need_. Service Providers Questionnaire

This simple survey is anonymous and aims to establish the potential interest of local Service Providers in an App which enables interactive enquiries, bookings, payments and displays your information such as availability, reviews, pricing. This App is specifically designed to increase Service Providers’ productivity & customer base, and therefore revenues.

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* 1. Which option best describe you?

Freelancer / Contractor

Sole Trader

Small business owner (with staff)

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* 2. Where do you provide your service?

Mobile service provider

Premises based only

Home based

Both mobile and premises / home

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* 3. What way do your customers usually book in with you?

Phone call

Text / Whatsapp

Booking app

Social media

Other (e.g. in person)

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* 4. How many different customers do you typically see in a month?

1 - 10

11 - 20

21 - 30

31 - 60

over 60

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* 5. Are most of your customers regular?

Yes

Yes, but I would like more new customers

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* 6. How many booking requests do you receive per week that you can't fulfil due to unavailability, or distance/travel time?

1 - 2

3 - 5

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* 7. How much time do you think you spend a week checking your diary when booking in appointments for customers?

0 - 30mins

30 - 60mins

1 - 2hrs

2+ hrs

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* 8. Generally, is it a hassle scheduling appointments, collecting deposits, and/or having no shows?

Yes, it can be very frustrating

Yes, sometimes but i'm used to it

No, it doesn't really bother me

No, I never really have any of these problems

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* 9. How do you normally receive deposits from customers who book appointments?

Bank transfer

Mobile card reader

Cash

I struggle to get deposits paid

I don't request deposits

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* 10. What % deposit would you expect to secure from a customer for a booking?

Up to 25%

25 to 50%

50 - 100%

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* 11. How many times a month do you get cancelled at short notice?

1 - 4

5 - 9

10+ times

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* 12. Would you be happy with a minimum 24hr cancellation policy?

Yes

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* 13. Would you consider running any short-notice promotions / discounted offers on quiet days to fill spaces in your diary?

Yes

I do already

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* 14. In order for us create & launch a free to use app-based booking system for service providers and your customers, we will be charging a small premium to customers when they make a booking (say 50p, similar to Just Eat). Would you have any problems with customers paying this fee?

Yes

Instead of a freemium app, I would rather pay a subscription so that customers do not pay a small fee

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* 15. Based on the information provided here, would your business benefit from using this app?

Yes

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* 16. Would you be happy to be part of a research (or, focus) group who will be asked to complete surveys, and/or take part of a testing group? Incentives will be offered for your help, if 'Yes' please provide your email address below

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* 17. At some point, all Service Providers need services themselves, if it's not too much bother....please feel free to also complete the consumer questionnaire - doing so will help provide you with a better understanding of how the app will work for both you and your customers.
If there are any comments you would like to add, please state below.