International Trade Services - Customer Satisfaction Survey

Your Feedback is invaluable to us. Help us continue delivering world-class services!

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* 1. Company Details

Name (Required) *

Company (required) *

Email Address (required) *

Phone Number (optional)

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* 2. Please rate us

	Highly Satisfied	Satisfied	Neutral	Dissatisfied	Highly Dissatisfied	Not applicable
Overall Customer Service - International Trade Team	Overall Customer Service - International Trade Team Highly Satisfied	Overall Customer Service - International Trade Team Satisfied	Overall Customer Service - International Trade Team Neutral	Overall Customer Service - International Trade Team Dissatisfied	Overall Customer Service - International Trade Team Highly Dissatisfied	Overall Customer Service - International Trade Team Not applicable
Quality of our International Trade services	Quality of our International Trade services Highly Satisfied	Quality of our International Trade services Satisfied	Quality of our International Trade services Neutral	Quality of our International Trade services Dissatisfied	Quality of our International Trade services Highly Dissatisfied	Quality of our International Trade services Not applicable
Range of International Trade Services	Range of International Trade Services Highly Satisfied	Range of International Trade Services Satisfied	Range of International Trade Services Neutral	Range of International Trade Services Dissatisfied	Range of International Trade Services Highly Dissatisfied	Range of International Trade Services Not applicable
Certification Drop off/Collection Hours at our Airport Office? - Currently from Mon - Friday from 10:00 a.m. to 13:00 p.m. and 14:00 p.m. to 16:00 p.m.	Certification Drop off/Collection Hours at our Airport Office? - Currently from Mon - Friday from 10:00 a.m. to 13:00 p.m. and 14:00 p.m. to 16:00 p.m. Highly Satisfied	Certification Drop off/Collection Hours at our Airport Office? - Currently from Mon - Friday from 10:00 a.m. to 13:00 p.m. and 14:00 p.m. to 16:00 p.m. Satisfied	Certification Drop off/Collection Hours at our Airport Office? - Currently from Mon - Friday from 10:00 a.m. to 13:00 p.m. and 14:00 p.m. to 16:00 p.m. Neutral	Certification Drop off/Collection Hours at our Airport Office? - Currently from Mon - Friday from 10:00 a.m. to 13:00 p.m. and 14:00 p.m. to 16:00 p.m. Dissatisfied	Certification Drop off/Collection Hours at our Airport Office? - Currently from Mon - Friday from 10:00 a.m. to 13:00 p.m. and 14:00 p.m. to 16:00 p.m. Highly Dissatisfied	Certification Drop off/Collection Hours at our Airport Office? - Currently from Mon - Friday from 10:00 a.m. to 13:00 p.m. and 14:00 p.m. to 16:00 p.m. Not applicable
Certification Drop off/Collection Hours at our Elliot House Office - Manchester City Centre? Currently available by appointment only from Tuesday to Thursday from 10:00 a.m. to 13:00 and 14:00 to 16:00 p.m.	Certification Drop off/Collection Hours at our Elliot House Office - Manchester City Centre? Currently available by appointment only from Tuesday to Thursday from 10:00 a.m. to 13:00 and 14:00 to 16:00 p.m. Highly Satisfied	Certification Drop off/Collection Hours at our Elliot House Office - Manchester City Centre? Currently available by appointment only from Tuesday to Thursday from 10:00 a.m. to 13:00 and 14:00 to 16:00 p.m. Satisfied	Certification Drop off/Collection Hours at our Elliot House Office - Manchester City Centre? Currently available by appointment only from Tuesday to Thursday from 10:00 a.m. to 13:00 and 14:00 to 16:00 p.m. Neutral	Certification Drop off/Collection Hours at our Elliot House Office - Manchester City Centre? Currently available by appointment only from Tuesday to Thursday from 10:00 a.m. to 13:00 and 14:00 to 16:00 p.m. Dissatisfied	Certification Drop off/Collection Hours at our Elliot House Office - Manchester City Centre? Currently available by appointment only from Tuesday to Thursday from 10:00 a.m. to 13:00 and 14:00 to 16:00 p.m. Highly Dissatisfied	Certification Drop off/Collection Hours at our Elliot House Office - Manchester City Centre? Currently available by appointment only from Tuesday to Thursday from 10:00 a.m. to 13:00 and 14:00 to 16:00 p.m. Not applicable
Payment Process for our services	Payment Process for our services Highly Satisfied	Payment Process for our services Satisfied	Payment Process for our services Neutral	Payment Process for our services Dissatisfied	Payment Process for our services Highly Dissatisfied	Payment Process for our services Not applicable

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* 3. How long have you been a customer of the Chamber?

This is my first time

Less than 6-months

Between 6- 12 months

Between 1- 2 yrs

More than 2 years

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* 4. How likely are you to use our services again?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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* 5. How likely are you to recommend our services?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely