GamCare Chatrooms - A Service User Survey

Your experience of using GamCare Chatrooms

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* 1. Which GamCare Chatroom(s) have you attended?

General gambling recovery

Affected other

Peer Aid

Women only

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* 2. How many times in the last month have you accessed these Chatroom(s)?

1 – 5

6 - 10

11 - 15

16 – 20

Over 20

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* 3. If you have not accessed a Chatroom in the last month, why is this? (E.g. I didn’t enjoy it last time I joined; I don’t feel I need this kind of support at the moment; I didn’t feel I gained anything from the Chatroom I joined.)

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* 4. Are there any themes or topics you would like our Chatrooms to focus on in the future?

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* 5. What do you like best about attending our Chatrooms?

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* 6. What do you like least about attending our Chatrooms?

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* 7. Would you say attending our Chatrooms helps you feel well supported with your gambling-related challenges? Please include any comments that will help us understand your experience.

Yes

If ‘no’, how do you feel we could improve this?

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* 8. On a Scale of 1 - 5, with 1 being a poor experience and 5 being an excellent experience, how would you rate your overall experience of using GamCare Chatrooms?

5 - Excellent

4 - Good

3 - Satisfactory

2 - Needs Improvement

1 - Poor

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* 9. What is / are your preferred day(s) to attend a Chatroom?

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

GamCare Chatrooms - A Service User Survey

Your experience of using GamCare Chatrooms

Question Title

* 1. Which GamCare Chatroom(s) have you attended?

Question Title

* 2. How many times in the last month have you accessed these Chatroom(s)?

Question Title

* 3. If you have not accessed a Chatroom in the last month, why is this? (E.g. I didn’t enjoy it last time I joined; I don’t feel I need this kind of support at the moment; I didn’t feel I gained anything from the Chatroom I joined.)

Question Title

* 4. Are there any themes or topics you would like our Chatrooms to focus on in the future?

Question Title

* 5. What do you like best about attending our Chatrooms?

Question Title

* 6. What do you like least about attending our Chatrooms?

Question Title

* 7. Would you say attending our Chatrooms helps you feel well supported with your gambling-related challenges? Please include any comments that will help us understand your experience.

Question Title

* 8. On a Scale of 1 - 5, with 1 being a poor experience and 5 being an excellent experience, how would you rate your overall experience of using GamCare Chatrooms?

Question Title

* 9. What is / are your preferred day(s) to attend a Chatroom?

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* 10. What times are most convenient for you to attend a Chatroom? Please be as specific as possible.

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* 11. Our aims are to improve the Chatroom experience for all users. Do you have any ideas or suggestions how we might do this?