Pharmacy Services 2020

Healthwatch County Durham gathers the views of local people about their experiences of health and social care services to make sure that those views are considered when services are being designed.

Every 3 years pharmacy services are reviewed in order to ensure that they are meeting the needs of the local population. Pharmacy services are either services you receive in your community pharmacy or from a dispensary in your GP practice. 

The Health and Wellbeing Board in County Durham (of which Healthwatch is a member) will begin work this year to look at whether or not there are adequate pharmacy services in place for 2021 – 2024.

We would like to hear your views on pharmacy services and would be grateful if you could complete the survey below.  

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* 1. How often do you access local pharmacy services in your area?

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* 2. Do you always visit the same pharmacy service?

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* 3. Can you easily access pharmacy services?

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* 4. Have you had problems obtaining your medication from your pharmacy?

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* 5. Thinking about the pharmacy service you visit most often, how do you normally get there?

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* 6. What type of pharmacy service do you visit the most?

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* 7. What does your pharmacy service do well?

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* 8. Are there any other services you would like to access from your pharmacy service?

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* 9. Is there any way your pharmacy service could be improved?

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* 10. Thinking about services from community pharmacies only i.e. those on the high street, in a supermarket. There has been increasing national and local publicity from the NHS to ‘self-care’ i.e. to make more use of community pharmacy services as a first port of call for advice and treatment. Have you been aware of such publicity?

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* 11. Are you now more likely to contact / visit a pharmacy for advice?

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* 12. The following types of services can be accessed from your community pharmacy.  Please indicate if you are aware that these services are available.

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* 13. Please indicate if you have used these services.

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* 14. Thinking about your experience of using community pharmacies, do you feel comfortable getting advice from and talking to the pharmacist about health problems?

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* 15. Thinking about your experience of using community pharmacies, are you able to talk in your pharmacy without being overheard?

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* 16. Thinking about your experience of using community pharmacies, when you get new medication from the pharmacist do they explain how, when and why you should use or take it?

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* 17. Thinking about your experience of using community pharmacies, does the pharmacy usually have your prescribed medication in stock?

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* 18. Thinking about your experience of using community pharmacies, are the pharmacy staff polite and helpful when you visit or contact them?

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* 19. Do you regularly use online pharmacy services?

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* 20. Please provide your postcode

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