Young Citizens is a national charity with huge impact – enabling around half a million children and young people to become informed, engaged and active citizens each year. With the easing of COVID restrictions and the recent appointment of our new CEO, we have ambitious plans to do even more and are looking for up to 2 people to help us do that. These are new posts and so the duties and roles may develop to suit your strengths, abilities and passions as well as reflecting any changes to our work.

If you are interested in applying for the roles available please complete the application form below by 5th August at 12pm. You will also be required to submit your CV as part of this application form.
Job details

Contract Type: Permanent contract (3 month probationary period with a view to a minimum 12 month term)
Salary: £21,158 pro rata (equivalent to London Living Wage @£10.85 per hour)
Location: Spitalfields, London
Hours of work: 37.5 hours per week 
Normal office hours are 9.00am to 5.30pm but this role involves occasional agreed out of hours activity (occasionally at weekends) and working away from the office and home.

In addition to joining a friendly, dynamic and supportive staff team, Young Citizens offers a generous employee benefits package including an 8% employer pension contribution, 28 days annual leave (plus Bank Holidays) pro rata and volunteering leave.  We even give you your birthday off! 
Main duties and responsibilities

· Communicate effectively with schools, volunteers and others by phone, email and in person – acting as the front line point of enquiry, providing information, advice and support on request, and maintaining accurate records of communications to ensure that everyone that we work with receives excellent customer service.

· Administer new registrations and renewals ensuring that schools have access to resources, information and support and that the Finance team have the information necessary to process incoming payments and outgoing bursaries.

· Administer and coordinate a range of face-to-face and virtual events and meetings, liaising with consultants, schools, volunteers, venue and service providers and other related organisations to ensure that these run smoothly and professionally.

· Provide administrative support and represent Young Citizens at training and events, as required.

· Provide follow-up to our work by collecting and inputting evaluations, generating and mailing out certificates, creating social media content etc.

· Support with the creation, design and distribution of resources and case studies to support the programmes and services offered.

· Source, liaise with and manage external suppliers ensuring that the Charity receives best value for money and has the resources required to function efficiently.

· Help generate and schedule marketing content and activity, ensuring that we maximise our opportunities to promote and publicise our programmes and services.

· Ensure relevant parts of the Young Citizens websites and Salesforce (our CRM) are accurate and up-to-date.

·  Support Young Citizens organisation-wide evaluation process (using Survey Monkey),including data entry and first level analysis.

·  Contribute to ensuring that safeguarding and equality of opportunity for all children and young people is at the heart of everything that we do at Young Citizens.

·   Fulfil other relevant organisation-wide duties.

Potential focus areas:

Both roles will provide wider administrative support to the charity. In all of your work you will support Young Citizens staff members, teachers, suppliers and stakeholders to ensure the smooth running of our services. The two posts available will have the following focus areas:

- Mock Trials focus: You will play a key role in supporting our flagship Mock Trials programmes working closely with schools and the legal volunteers who help make this unique programme happen. You’ll be someone who loves planning events, ensuring that all the fine details are in place to ensure an amazing experience for everyone involved. You will be involved in helping to organise events from small meetings to huge national finals involving over 500 students!

- SMSC Learning focus: You will play a key role in supporting our work including the Make a Difference Challenge, SMSC Quality Mark and our resources working closely with schools and youth organisations to help provide opportunities to develop active citizenship and SMSC learning in their settings. You’ll be involved in collecting case studies, organising celebration events and issuing certificates, supporting learners accessing our online training, and creating new resources.
Person specification

Education, training and experience 
1) Good standard of education (including at least 5 GCSEs or equivalent). 
2) Relevant experience of administration and customer service.
3) Experience of planning, prioritising and organising own workload with limited supervision. 
4)Experience of planning and delivering physical and/or virtual events.
1) Familiarity with the schools sector and/or the legal sector.

Skills, abilities and knowledge 
1) Effective listening, written and oral communication skills including an excellent attention to detail.
2) Good interpersonal skills – able to communicate effectively with a diverse range of people, establishing and maintaining effective working relationships.
3) Ability to solve problems and remain calm under pressure.
4)Ability to both work on own initiative as well as being able to proactively support other staff and work as a team player.
5)Ability to learn new skills and knowledge, particularly in relation to new software/digital platforms.
1) Knowledge of office systems and procedures, including the use of Salesforce and project management tools.

Commitment to Young Citizens aims and values 
1) Willingness to put into practice the vision and mission of Young Citizens. 
2) An interest in the benefits of social action and/or legal education and other ways of enabling young people to become active and engaged citizens. 
1) An understanding of working with, or for, a charity

Special job requirements 
There will be a need for flexible working and once we resume face-to-face delivery you may be required on occasion to undertake travel outside London, sometimes involving overnight stays and working occasional weekends.

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* 2. If you have chosen a specific focus area, please indicate why you are particularly interested in this element of our work.

In the next section you will be asked to complete 3 questions which we hope will give us a good idea of the skills and qualities that you will bring to the role. Please take note of the word limit for each section and answer in as much detail as you can. Please make sure that you have read the role requirements and the person specification in detail so you are able to reflect what we are looking for. 

If you have any questions about the role or are struggling to complete this form please contact us on or call on 020 7566 4141.

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* 3. Looking at the job requirements, which area/s of work would you feel you need the most support to learn or you have the least experience in? What support or training do you think you would need to overcome these? For example, it may be organising own workload with limited supervision, with technical software, or planning events. (Please use no more than 350 words)

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* 4. This role involves communicating effectively with schools, volunteers and others by phone, email and in person – acting as the front line point of enquiry, providing information, advice and support on request, and maintaining accurate records of communications. Can you give us an example of the experience you have that would ensure that everyone that we work with receives excellent customer service? Examples highlighting the core elements of what you think is excellent customer service is useful. (Please use no more than 350 words)

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* 5. We are a small team but working nationally on busy programmes in schools and with wider companies and organisations as partners. Tell us more about what has attracted you to the role of an administrator in a charity and what experiences do you bring that make you a strong fit for this role? (Please use no more than 350 words)

You will next be asked to upload your CV. Your CV should give a comprehensive picture of your achievements, skills and experiences. It should be no more than 2 pages.

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* 6. Please upload your CV.

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Next we will ask you for your contact details and the details of two referees. Please give the details of at least two referees who will be able to comment on your employment or work ethic. One of these should be from your present or most recent employer (paid or voluntary work). These should not include relatives or purely personal friends. We will not take up references without your permission, or before interview. We will only use your contact details to let you know the outcome of your application.

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* 7. Your Details

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* 8. First Referee Details

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* 9. Second Referee Details

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* 10. Do you have any additional needs that we should be aware of if we invite you for interview?

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* 11. If yes, please tell us a bit more so we can ensure that we do our best to meet your needs.

Thank you for completing your application to Young Citizens. If you are shortlisted you will be contacted and invited to interview. Interviews will be held on Thursday 12th August – we will be in touch on the 10th August to invite successful candidates for interview. Incomplete or late applications will not be considered. 
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