External Communications and Reputation Survey 2019

Your thoughts

We are asking for your thoughts on how North West Ambulance Service communicates with you so that we can improve or do more of the things you like.The survey will take around five minutes to complete - thank you for your time.

Question Title

* 1. In the last year, which of our services have you used?

Patient transport service

NHS 111

999 emergency service

None

Question Title

* 2. Compare your confidence in our service to that of similar NHS and emergency service organisations. Is it lower, about the same or higher?

	Lower confidence	About the same	Higher confidence
Patient Transport Service	Patient Transport Service Lower confidence	Patient Transport Service About the same	Patient Transport Service Higher confidence
NHS 111	NHS 111 Lower confidence	NHS 111 About the same	NHS 111 Higher confidence
999 Emergency Service	999 Emergency Service Lower confidence	999 Emergency Service About the same	999 Emergency Service Higher confidence

Question Title

* 3. How likely are you to speak positively of North West Ambulance Service?

Highly unlikely

Unlikely

Neither unlikely or likely

Likely

Highly likely

Highly unlikely

Unlikely

Neither unlikely or likely

Likely

Highly likely

Question Title

* 4. How well informed do you feel about North West Ambulance Service?

Extremely informed

Very informed

Moderately informed

Slightly informed

Not at all informed