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* 1. Have you accessed the practice in the last 6 months?

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* 2. Have you contacted the practice directly in the past 6 months?

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* 3. If you have contacted or accessed us directly how did you do this?

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* 4. COMING TO THE PRACTICE - If you came to the practice did you feel safe?

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* 5. TELEPHONE - If you called the practice did you find it easy to get through on the phone?

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* 6. REQUESTING AN APPOINTMENT - If you requested an appointment with the GP were you offered another choice of clinician (pharmacist / care coordinator / physio)?

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* 7. PRACTICE INFORMATION - Are you aware as a practice we only have capacity to contact between 95 and 120 patients a day ( a mixture of routine and urgent appointments, and includes all GP admin such as fit notes, medication queries etc)? 
It also includes all online consultations and coil fittings / minor operations and injections.

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* 8. In your opinion, would you prefer to see more urgent, on the day appointments, or more routine, pre-bookable appointments (given the restrictions above)?

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* 9. Would you want to access the practice outside of core hours (before 8.30am and 6.30pm)?

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* 10. Would you be willing to travel to another location to access your appointment?

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