* 1. How would you describe your experience in terms of booking an appointment, or booking and taking part in classes?

* 2. How would you describe your experience with our reception team? Were they friendly, welcoming, and knowledgeable? (please provide as much information as appropriate - don't worry, you won't get anyone in trouble!)

* 3. If you came to see one of our therapists, how would you rate the experience? Were they friendly, knew what they were doing, and managed to help your problem? 

* 4. If you attend our classes, how would you rate them? We hope they're well delivered, run fairly smoothly, and our instructors are great - but we'd be interested to know your views. 

* 5. How would you rate the overall clinic in terms of environment. We know we're not a beautiful spa facility of course, but is there anything that you think we should know? 

* 6. How would you describe the communication you get from us? Is there too much, too little, not relevant? 

* 7. Do you follow us on Facebook for all the latest updates?

* 8. Regarding our website, does it contain all the information you'd like to see? Is there anything else that you think we should have there? 

* 9. Regarding our prices, do you think they're reasonable and appropriate for the service we provide? Obviously we're realists, and understand it's human nature to want to pay as little as possible. However, we're interested in your view (you can tick multiple responses on classes and therapy. 

* 10. Overall, is there anything else you think we should know? We're always looking to improve. Please note - these surveys go straight to Sarah so you can be as honest as you like and answers will be treated in the strictest confidence).

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