Service Users Survey - 2023

Welcome to your annual survey. Please fill in this Survey to tell us your views about your home and the service.

We will use the results to make improvements to the services we provide. It is confidential and you will not be identified in any report we produce about the quality of our service.

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* 1. Which home do you live in?

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* 2. Who is completing this form?

Me

Staff supporting me

Family member supporting me

Advocate supporting me

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* 3. What do you think of your home?

	Poor	Okay	Good
The things in your home ie sofa.	The things in your home ie sofa. Poor	The things in your home ie sofa. Okay	The things in your home ie sofa. Good
The cleaning	The cleaning Poor	The cleaning Okay	The cleaning Good
How does it look - Decoration	How does it look - Decoration Poor	How does it look - Decoration Okay	How does it look - Decoration Good
Your bedroom	Your bedroom Poor	Your bedroom Okay	Your bedroom Good
Choice of activities in the home	Choice of activities in the home Poor	Choice of activities in the home Okay	Choice of activities in the home Good

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* 4. Staff

	Poor	Average	Good
Care for you	Care for you Poor	Care for you Average	Care for you Good
Staff helping you	Staff helping you Poor	Staff helping you Average	Staff helping you Good
Communication with you	Communication with you Poor	Communication with you Average	Communication with you Good

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* 5. Support

	Poor	Average	Good
Support from key worker	Support from key worker Poor	Support from key worker Average	Support from key worker Good
Privacy and dignity	Privacy and dignity Poor	Privacy and dignity Average	Privacy and dignity Good
Access to the community - Going out	Access to the community - Going out Poor	Access to the community - Going out Average	Access to the community - Going out Good
Meeting friends & family	Meeting friends & family Poor	Meeting friends & family Average	Meeting friends & family Good

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* 6. Food

	Poor	Average	Good
How nice is the food	How nice is the food Poor	How nice is the food Average	How nice is the food Good
Choice of food	Choice of food Poor	Choice of food Average	Choice of food Good
Choice of Drinks	Choice of Drinks Poor	Choice of Drinks Average	Choice of Drinks Good

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* 7. Your Manager

	Poor	Average	Good
Kind & Caring	Kind & Caring Poor	Kind & Caring Average	Kind & Caring Good
Helping you	Helping you Poor	Helping you Average	Helping you Good
Spends time with you	Spends time with you Poor	Spends time with you Average	Spends time with you Good

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* 8. Reaching Your Goals and outcomes

	Poor	Average	Good
Your care plan	Your care plan Poor	Your care plan Average	Your care plan Good
How well do we look after you	How well do we look after you Poor	How well do we look after you Average	How well do we look after you Good
Developing your skills	Developing your skills Poor	Developing your skills Average	Developing your skills Good
Health care support	Health care support Poor	Health care support Average	Health care support Good
Keeping you safe from viruses, such as COVID	Keeping you safe from viruses, such as COVID Poor	Keeping you safe from viruses, such as COVID Average	Keeping you safe from viruses, such as COVID Good

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* 9. Visitors

	Poor	Average	Good
Privacy for your visitors	Privacy for your visitors Poor	Privacy for your visitors Average	Privacy for your visitors Good
Visiting times	Visiting times Poor	Visiting times Average	Visiting times Good

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* 10. General Questions

	Yes	No	Sometimes
Do you know who to talk to if you have a problem - Complaint	Do you know who to talk to if you have a problem - Complaint Yes	Do you know who to talk to if you have a problem - Complaint No	Do you know who to talk to if you have a problem - Complaint Sometimes
Do you feel safe	Do you feel safe Yes	Do you feel safe No	Do you feel safe Sometimes
Are you happy that your information is held safely	Are you happy that your information is held safely Yes	Are you happy that your information is held safely No	Are you happy that your information is held safely Sometimes
Are you treated well	Are you treated well Yes	Are you treated well No	Are you treated well Sometimes
Are you invited to house meetings	Are you invited to house meetings Yes	Are you invited to house meetings No	Are you invited to house meetings Sometimes
Are your belongings kept safe	Are your belongings kept safe Yes	Are your belongings kept safe No	Are your belongings kept safe Sometimes
Can you move freely around your home and grounds	Can you move freely around your home and grounds Yes	Can you move freely around your home and grounds No	Can you move freely around your home and grounds Sometimes
Do you know about the service user association	Do you know about the service user association Yes	Do you know about the service user association No	Do you know about the service user association Sometimes
Are you aware of the activities arranged by us: makaton choir, competitions, disco	Are you aware of the activities arranged by us: makaton choir, competitions, disco Yes	Are you aware of the activities arranged by us: makaton choir, competitions, disco No	Are you aware of the activities arranged by us: makaton choir, competitions, disco Sometimes

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* 11. Tell us three things we do well?

1

2

3

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* 12. List three things could we do better?

1

2

3

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* 13. Overall how happy are you with what we do?

	Poor	Average	Good
Overall rating?	Overall rating? Poor	Overall rating? Average	Overall rating? Good

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* 14. Is there anything else you would like to tell us about your home?