Patient Satisfaction Survey 2016 |
| 10% |
We would be very grateful if you would complete this survey about the Victoria Medical Centre (VMC) or Lees Place Medical Centre (LP) (depending where you are registered) and its services.
It is very important that patients are involved in decisions about the range and quality of services provided by their practice. Over the last two years the Practice –Victoria Medical Centre (VMC) and Lees Place Medical Centre (LPMC) –has been encouraging patients to give their views on how the surgeries are performing and what improvements could be made by asking patients to fill in a local practice questionnaire annually.
Main points of the action plan following the 2015 survey are below:
2015 ACTION PLAN
Ø Assess achievements from 2015 Action Plan
Ø The number of doctor appointments available was increased by 150p/w from September 2014
Ø The availability of appointments is routinely monitored every week by the practice manager and reception manager
Ø The Autumn newsletter included a whole page on helping patients to understand the appointment system and how to request the most suitable appointment for their needs.
Ø Questions in the patient survey were chosen in conjunction with the PPG to directly ask about the appointment system to gauge whether patients understand the appointment system.
Ø The practice looked at the possibility of opening an extra evening, weekends and from 7am in the morning.
Ø Representations were made to Central London CCG to be included in the weekend opening scheme
The staff at the VMC/ LP aim to provide the highest standard of care to everyone, and your responses to this survey will help us to know what we’re doing well, and where there are opportunities for us to improve.
Please answer ALL the questions that apply to you by putting a tick in one of the boxes, except where a question asks for more than one.
The survey is completely anonymous, and your doctor will NOT be able to identify you from your answers.
Thank you for your time.
Message from Patient Participation Group: We strongly urge all patients to complete the Patient Survey. Last year the big message from the survey was that patients felt they had to wait too long for medical advice. A year later the practice has introduced a new appointment system where early results are very encouraging. The Practice are listening to you; PLEASE FILL OUT THE FORM AND HELP US MAKE IMPROVEMENTS"
It is very important that patients are involved in decisions about the range and quality of services provided by their practice. Over the last two years the Practice –Victoria Medical Centre (VMC) and Lees Place Medical Centre (LPMC) –has been encouraging patients to give their views on how the surgeries are performing and what improvements could be made by asking patients to fill in a local practice questionnaire annually.
Main points of the action plan following the 2015 survey are below:
2015 ACTION PLAN
Ø Assess achievements from 2015 Action Plan
Ø The number of doctor appointments available was increased by 150p/w from September 2014
Ø The availability of appointments is routinely monitored every week by the practice manager and reception manager
Ø The Autumn newsletter included a whole page on helping patients to understand the appointment system and how to request the most suitable appointment for their needs.
Ø Questions in the patient survey were chosen in conjunction with the PPG to directly ask about the appointment system to gauge whether patients understand the appointment system.
Ø The practice looked at the possibility of opening an extra evening, weekends and from 7am in the morning.
Ø Representations were made to Central London CCG to be included in the weekend opening scheme
The staff at the VMC/ LP aim to provide the highest standard of care to everyone, and your responses to this survey will help us to know what we’re doing well, and where there are opportunities for us to improve.
Please answer ALL the questions that apply to you by putting a tick in one of the boxes, except where a question asks for more than one.
The survey is completely anonymous, and your doctor will NOT be able to identify you from your answers.
Thank you for your time.
Message from Patient Participation Group: We strongly urge all patients to complete the Patient Survey. Last year the big message from the survey was that patients felt they had to wait too long for medical advice. A year later the practice has introduced a new appointment system where early results are very encouraging. The Practice are listening to you; PLEASE FILL OUT THE FORM AND HELP US MAKE IMPROVEMENTS"