BHRUT clinical strategy

Who we are

Healthwatch Barking and Dagenham is the local independent consumer champion for health and social care within a national Healthwatch England framework. We aim to give our citizens and communities a stronger voice to influence and challenge how health and social care services are provided for people in Barking and Dagenham.

About this survey
Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT) is looking at how it delivers its services now and in the future and so Healthwatch would like to hear from local people about your experiences so we can share this with the hospital trust.

The Trust wants to hear from residents so they can use their feedback to develop their ‘clinical strategy’ which sets out their plans. They are also working with local authorities and other organisations so that together we can make sure the best care is delivered in the best way to our local people.

The Trust wants to understand what ‘good’ looks like to you in terms of your care and experience to make sure they get this right.

If you have any questions, please feel free to contact us our team by calling on 0800 298 5331 or emailing info@Healthwatchbarkinganddagenham.co.uk

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* 1. Have you or your children/children you are caring for used any of the following services?

Urgent and emergency care 

Planned care 

Maternity 

Cancer

Other services/range of services eg if you have complex needs

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* 2. If so, please tell us: What worked well?

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* 3. What didn’t work well?

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* 4. What could the hospital have done to make your experience better?

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* 5. What is important to you when accessing healthcare services?

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* 6. What issues do you face when accessing healthcare services?

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* 7. During the pandemic appointments were held virtually.

Do you prefer appointments held virtually 

Face to face

Or do you prefer a mixture

Please tell us why?

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* 8. Some of the services you attend hospital for could be accessed in the community (eg some outpatient appointments). If you could choose, which would you prefer?

Services in the hospital

Services in the community?

Comments

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* 9. If you had a choice, would you travel further to be treated in an environment better suited to your needs?

Yes 

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* 1. Have you or your children/children you are caring for used any of the following services?

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* 2. If so, please tell us: What worked well?

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* 3. What didn’t work well?

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* 4. What could the hospital have done to make your experience better?

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* 5. What is important to you when accessing healthcare services?

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* 6. What issues do you face when accessing healthcare services?

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* 7. During the pandemic appointments were held virtually.

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* 8. Some of the services you attend hospital for could be accessed in the community (eg some outpatient appointments). If you could choose, which would you prefer?

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* 9. If you had a choice, would you travel further to be treated in an environment better suited to your needs?

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* 10. Please use this space to share any other comments about hospital services