A Crisis Café for Sutton

A Crisis Café is a safe, welcoming space where people can go outside of normal working hours, instead of A&E or other urgent services, if they are  feeling emotionally distressed or experiencing severe mental health difficulties - a ‘mental health crisis’.

The NHS Sutton Commissioners are working with Sutton Mental Health Foundation to look at setting up a pilot Crisis Café in Sutton.  We are very keen to hear the views of people who care for those who might use this service to hear what they would find useful as carers and what they think might help the person they support in a mental health crisis. 
Carers may also at times experience emotional distress, so we would welcome your views on what carers may find useful when accessing the Crisis Café in their own right.

If you could take  a few minutes to answer our questions we’d be very grateful.  All your answers will be completely anonymous and treated in confidence; we will only use this information to inform our plans for the Crisis Café in Sutton.

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* 1. Do you think a Crisis Café is needed in Sutton?

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* 2. What sort of help should the Sutton Crisis Café offer to people in crisis?

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* 3. What sort of help should the Sutton Crisis Café offer to carers of people in crisis? (Please tick all that apply)

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* 4. What other services would you or the person you care for benefit from being signposted/referred to when attending the crisis café?  (please tick all that apply)

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* 5. Where should the Crisis Café be located? (please tick all that apply)

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* 6. What sort of facilities should the Crisis Café provide? (please tick all that apply)

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* 7. What mental health services do you think should be offered at the Crisis Café?  (Please tick all that apply)

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* 8. The pilot Crisis Café is likely to be open 2 or 3 evenings a week.  When do you think would be the most useful times for it to be open? (Please tick 3)

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* 9. If the Crisis Café were open 5 hours a night, what would be the most helpful opening hours?

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* 10. Some people feel the name "crisis café " does not explain what the service is about.  Should we call it a crisis café or something else?

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* 11. If someone you cared for was experiencing a mental health crisis what would put them off using the Crisis Café?

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* 12. Do you have any concerns about the opening of a Crisis Café service in Sutton (please explain)

We'd be grateful to hear of any experience you may have had of finding help for someone in a mental health crisis. We will treat anything you tell us in complete confidence and use it only for the purpose of this survey.

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* 13. When someone you care for experienced a mental health crisis in the past, where did they find help?

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* 14. Where did you find help as a carer?

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* 15. What did you find helpful at this time?

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* 16. What did you find unhelpful at this time?

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* 17. Do you think an early intervention via a Crisis Café could have prevented hospital admission?

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* 18. Roughly when was this experience:

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* 19. Do you think if you were in that position again, you/the person you care for would use a Crisis Café in Sutton?

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* 20. Why would you/they want to use a Crisis Café rather than accessing other Mental Health Services (eg GP, Uplift, A&E)? Please explain

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* 21. Please let us know about any other comments you have about setting up a pilot Crisis Cafe in the London Borough of Sutton

Thank you for filling in this survey; your views and comments are very important to us and will be kept anonymously.  If you would like to keep in touch with the development of the Crisis Café in Sutton, please sign up here

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