Member Satisfaction Survey 2019

Thanks for taking the time to give us feedback on your experience as a member with us. This survey should take less than 5 minutes to complete, and will be used solely by Cardiff & Vale Credit Union for the purposes of improving of our services to members.

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* 1. Your Name

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* 2. Your Postcode

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* 3. How valued to you feel as a member of the credit union?

Very valued

Quite valued

Not valued at all

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* 4. How can we improve?

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* 5. How easy do you find it to get through when calling us?

Usually easy to get through

Sometimes difficult to get through

Often difficult to get through

Don't know/haven't called

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* 6. Would you recommend us to a friend?

Yes

If no, please tell us why to help us improve.

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* 7. How easy do you find it to use our website?

Easy

Fair

Difficult

Please let us know if you have suggestions on how to improve our website:

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* 8. Have you ever applied for a loan with us?

Yes