Your feedback

Historic Environment Scotland (HES) are committed to providing a high standard of service. 

We have published our Service Standards on the HES website and would like to hear your comments and suggestions.

Privacy notice
Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. This notice sets out the basis on which any personal data you provide to us will be processed by us.

Historic Environment Scotland (HES) recognises the importance of protecting the privacy of the information you provide us. Any personal data you provide will be held and used in accordance with the Data Protection Act.

For further information on our Privacy Policy and Data Protection Policy, please visit our website.

Information we hold
The information you provide within this survey is anonymous and non attributable.

Usage of the information you provide
Information provided to HES through this survey is used to help us improve access to our services. The information you provide in this survey will be used solely for this purposes.

Third party intermediaries
Information you provide will be stored by Survey Monkey and HES. No information provided by you in this survey will be shared with any other third party.

HES will hold the information provided to us through this survey for up to 24 months. However, data that is deleted from Survey Monkey servers may remain as residual copies on offsite backup media for up to approximately 12 months afterward. Survey Monkey describe their retention practices in more detail in their Privacy Policy.

Contact us
If you have any questions or suggestions regarding our privacy policy or Data Protection Policy, please contact us at:

Telephone: 0131 668 8600
Data Protection Officer
Historic Environment Scotland
Longmore House
Salisbury Place