SRT Customer Survey Winter 2022 - Barriers to Access

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* 1. To be in with a chance of getting one of our thank you gift vouchers for The Dowry, please leave your contact details so we can let you know if you have won. If you have already filled out the survey we put out in summer, filling out this shorter, simpler one will gain you another entry in the draw. We are keen to find out what has changed locally as a result of the cost of living crisis.

Email Address

Phone Number

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* 2. What is your gender?

Man

Woman

Other

Prefer not to say

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* 3. Do you consider yourself to be transgender?

Yes

Prefer not to say

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* 4. What age bracket do you fit into?

0-17

18-34

35-49

50-64

65+

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* 5. What is your nearest/preferred SRT facility?

Clickimin Leisure Complex

South Mainland Pool

Scalloway Pool

West Mainland Leisure Centre

North Mainland Leisure Centre

Whalsay Leisure Centre

Yell Leisure Centre

Unst Leisure Centre

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* 6. When thinking about your local/preferred leisure centre please tell us how you feel about the following:

	Satisfied	Not sure/not applicable to me	Dissatisfied
Location of local facility	Location of local facility Satisfied	Location of local facility Not sure/not applicable to me	Location of local facility Dissatisfied
Car parking	Car parking Satisfied	Car parking Not sure/not applicable to me	Car parking Dissatisfied
Disabled access and facilities	Disabled access and facilities Satisfied	Disabled access and facilities Not sure/not applicable to me	Disabled access and facilities Dissatisfied
Overall user experience	Overall user experience Satisfied	Overall user experience Not sure/not applicable to me	Overall user experience Dissatisfied
Range of the facilities (buildings/rooms/equipment) available	Range of the facilities (buildings/rooms/equipment) available Satisfied	Range of the facilities (buildings/rooms/equipment) available Not sure/not applicable to me	Range of the facilities (buildings/rooms/equipment) available Dissatisfied
Quality of the facilities (buildings/rooms/equipment) available	Quality of the facilities (buildings/rooms/equipment) available Satisfied	Quality of the facilities (buildings/rooms/equipment) available Not sure/not applicable to me	Quality of the facilities (buildings/rooms/equipment) available Dissatisfied
Range of the classes/activities available	Range of the classes/activities available Satisfied	Range of the classes/activities available Not sure/not applicable to me	Range of the classes/activities available Dissatisfied
Quality of the classes/activities available	Quality of the classes/activities available Satisfied	Quality of the classes/activities available Not sure/not applicable to me	Quality of the classes/activities available Dissatisfied
Cleanliness of local facility	Cleanliness of local facility Satisfied	Cleanliness of local facility Not sure/not applicable to me	Cleanliness of local facility Dissatisfied
Knowledge of staff	Knowledge of staff Satisfied	Knowledge of staff Not sure/not applicable to me	Knowledge of staff Dissatisfied
Friendliness of staff	Friendliness of staff Satisfied	Friendliness of staff Not sure/not applicable to me	Friendliness of staff Dissatisfied
Support of staff	Support of staff Satisfied	Support of staff Not sure/not applicable to me	Support of staff Dissatisfied

Please use this space to give us more information if you would like to.

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* 7. Do you have one of our memberships?

More4life is £25 per month for individuals and £39 per month for families (two adults and any number of under 18s all living in one household).

Many benefits grant you eligibility to Access to Leisure, our concession scheme, and mean you can get activities and classes for £1 each.

Yes - MORE4Life Individual membership

Yes - MORE4Life Family membership

Yes - Access to Leisure membership

Yes - I chose to continue my 'old' SRT membership

No - I am not even aware of them

No - I used to have one

No - I have never had one

Please use this space to give us more information if you would like to.

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* 8. Which of the following are reasons that you might not take out a membership? Please tick all answers which apply to you or which have made you consider cancelling or not taking out a membership.

I have a membership so none of these answers apply to me

I do not use the facilities enough to justify a membership

The memberships are too expensive

I'm probably eligible for the concession scheme but I am reluctant to sign up (please tell us more below)

I used to have a membership but have had to make savings due to rising living costs

I did not know memberships were available

I did not know the memberships had become more affordable/that a concession scheme was available

I do not use SRT facilities at all

The process to sign up is too confusing or complicated

I didn't realise you can cancel and restart memberships for free any month, enabling me to just have a membership for the months I want/need it

The class cancellation charge is off-putting

My local facility just has a pool so the membership does not appeal to me

I prefer to prioritise my spending on other things

I prefer to exercise outside so an SRT membership does not appeal to me

Any exercise I do tends to be at home or online so an SRT membership does not appeal to me

Any exercise I do tends to be at a club using SRT facilities so I access through them

I exercise at a private or community owned gym

Despite being cheaper, the membership still feels too expensive for me as a student

There are not enough options for children included in the membership to make it feel worthwhile for me

I have children to care for which means I wouldn't get enough use to justify a membership

I have caring responsibilities (not children) which mean I wouldn't get enough use to justify a membership

I have a health condition or disability and don't feel SRT offer enough for me to justify a membership

There are more than two adults in our household so some of us miss out on the family offer

I am a single parent household and the family membership doesn't make financial sense for me (please be aware you may be eligible for our concession membership in this instance)

Other (please detail below)

Please use this space to give us more information if you would like to.

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* 9. We have a new SRT booking app and would like to know what you think of it.

It is designed so you will always have your local SRT facility in your pocket with quick and easy access to book fitness classes and activities. It also gives you up-to-date information, news, fitness class timetables, public swim timetables, offers, events and the opportunity to receive push notifications for important news.

Please tick any answers relevant to you.

This is the first I have heard of it

I would not use an app

I'm planning to download it

I'm using it and think it is great

I'm using it and have had some issues

Please use this space to give us more information on your answers if you wish to

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* 10. Over the next few questions we'd really like to find out if you have experienced any barriers to accessing SRT facilities.

Please tick any which you feel are relevant to you.

The facilities (buildings, equipment etc) provided are not of interest to me.

The activities (classes, lessons etc) provided are not of interest to me

I have a disability or health condition and have access or support issues at my local centre

I'd like to access big name brands like Les Mills, Beachbody or SWEAT through SRT

The website is not user-friendly

I have had issues when phoning for information or booking

I have had issues at reception when asking for information or trying to book

I find booking activities for my children/other people in my family difficult

I find it tricky to find information on what a particular adult class or activity is and who it is suitable for

I find it tricky to find information on what a particular children's class or activity is and who it is suitable for

The timetable/opening times don't suit me

I haven't accessed/don't know about the SRT App

None of the above

Please use this space to give us more information on any of the previous answers if you wish to.

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* 11. How do your own experiences and feelings affect your attendance at SRT facilities? Please tick any which you feel are relevant to you.

I am still worried about Covid

The classes/activities on offer do not seem like they are suitable for my level of fitness/ability

I do not feel like a leisure centre is for someone like me

I had a bad experience with sport/PE/physical activity and it has put me off

I am not confident enough/have anxiety/feel embarrassed

The gym/classes/activities/areas are too busy for me to feel comfortable

The classes/gym feel too competitive

I have not got the support I felt I needed/wanted in the past at SRT

I lack motivation

I can't swim

I don't enjoy exercise or physical activity

I can't remember how to use the equipment and feel unable to ask

I feel overwhelmed and don't know where to start with exercise

I have gone so far back in my fitness that I am struggling to get started again

None of the above

Please use this space to expand on any of your answers if you wish to.

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* 12. Maybe you prefer to make other choices? Please tick any statements relevant to you.

I prefer exercising at home

I prefer exercising outside

I prefer team sports

I prefer doing my own thing

I prefer walking, hiking or running

I use a private or community gym or pool

I have a personal trainer

I prefer doing online classes or using an exercise app

I just have no interest in exercise or physical activity

I have a physically demanding job/lifestyle so feel I don't need to do anything extra

None of the above

Please use this space to expand on any of your answers if you wish to.

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* 13. How do your personal circumstances and other practicalities affect your attendance at SRT? Please tick any answers which you feel are relevant.

The leisure centre is too far away from me

I tend to just use my leisure centre during autumn/winter months

I don’t have transport

Ferry costs and times are restrictive to my attendance

The facilities/activities I require are not timetabled at times which suits me

I am too tired to think about doing exercise

I can never get booked into my preferred activity or space because it is always full

I do not have enough spare time to exercise at SRT facilities

It is too expensive

I do not have/cannot afford suitable sports clothes

There is no shower or changing place at my work

I struggle to get an extra adult to help me access the hydro pool

I don't have childcare

I have an illness or condition which makes physical activity difficult

There are cultural or religious reasons which make it difficult for me to access your facilities

I have caring responsibilities (supporting an adult or someone with disabilities/health issues) which limits my free time and choices

I feel I should be eligible for the concession scheme but I am not

None of the above

Please use this space to expand on any of your answers if you wish to.

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* 14. Here are some services or changes which could make it easier or more tempting to attend SRT facilities. Please let us know if any of these may interest you.

I would prefer to attend single sex/gender spaces or sessions

I would prefer to attend an adapted or relaxed space or session

I’d like more beginner options

I'd benefit from using a creche

I’d benefit from accessing activities you can attend as a family/ones timetabled at the same time as children's classes

I would like to try e-games

More classes/activities for teenagers

More shorter classes suitable for all as I lack time

I'd like more options and activities to support active aging

I would benefit from a 'buddy' to help me attend for practical support

I’d benefit from a ‘buddy’ to attend for emotional support

I’d like to access education sessions to help me make healthier choices

I would benefit from a class or one-to-one support on how to use the gym better or with more confidence

I would benefit from a class or one-to-one support on how to do a sport or activity before booking it to do alone

I'd like to be able to do a virtual class in my local centre at a time - and with people - of my own choosing

I'd like to be able to do an SRT virtual or instructor-led class in my local community hall.

I'd like to access a free SRT walking group

I'd like to access a running group

I’d like to access multi-sport classes to let me experience different activities

I’d like to access more affordable group personal training

I’d like to access classes to help me manage pain or discomfort

I'd like blocks of classes with a goal other than just completing the class

I’d like to attend activities that are not sport or physical activity related (board games, crafts, social nights etc)

None of the above

Please use this space to expand on any of your answers if you wish to.

SRT Customer Survey Winter 2022 - Barriers to Access

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* 2. What is your gender?

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* 3. Do you consider yourself to be transgender?

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* 4. What age bracket do you fit into?

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* 5. What is your nearest/preferred SRT facility?

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* 6. When thinking about your local/preferred leisure centre please tell us how you feel about the following:

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* 8. Which of the following are reasons that you might not take out a membership? Please tick all answers which apply to you or which have made you consider cancelling or not taking out a membership.

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* 10. Over the next few questions we'd really like to find out if you have experienced any barriers to accessing SRT facilities.

Please tick any which you feel are relevant to you.

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* 11. How do your own experiences and feelings affect your attendance at SRT facilities? Please tick any which you feel are relevant to you.

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* 12. Maybe you prefer to make other choices? Please tick any statements relevant to you.

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* 13. How do your personal circumstances and other practicalities affect your attendance at SRT? Please tick any answers which you feel are relevant.

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* 14. Here are some services or changes which could make it easier or more tempting to attend SRT facilities. Please let us know if any of these may interest you.

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* 15. Please use this space to give a shout out to any member of staff who you feel has helped you or made a difference to your health or wellbeing.

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* 16. If you could change one thing about your local SRT facility, what would it be?

SRT Customer Survey Winter 2022 - Barriers to Access

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* 2. What is your gender?

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* 3. Do you consider yourself to be transgender?

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* 4. What age bracket do you fit into?

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* 5. What is your nearest/preferred SRT facility?

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* 6. When thinking about your local/preferred leisure centre please tell us how you feel about the following:

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* 8. Which of the following are reasons that you might not take out a membership? Please tick all answers which apply to you or which have made you consider cancelling or not taking out a membership.

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* 10. Over the next few questions we'd really like to find out if you have experienced any barriers to accessing SRT facilities. Please tick any which you feel are relevant to you.

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* 11. How do your own experiences and feelings affect your attendance at SRT facilities? Please tick any which you feel are relevant to you.

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* 12. Maybe you prefer to make other choices? Please tick any statements relevant to you.

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* 13. How do your personal circumstances and other practicalities affect your attendance at SRT? Please tick any answers which you feel are relevant.

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* 14. Here are some services or changes which could make it easier or more tempting to attend SRT facilities. Please let us know if any of these may interest you.

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* 15. Please use this space to give a shout out to any member of staff who you feel has helped you or made a difference to your health or wellbeing.

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* 16. If you could change one thing about your local SRT facility, what would it be?

* 10. Over the next few questions we'd really like to find out if you have experienced any barriers to accessing SRT facilities.

Please tick any which you feel are relevant to you.