Household waste collection customer satisfaction survey - Oxford Direct Services

Staff and information

Please tell us how you think we are performing with regard to each of the following aspects.

Please answer 'Not applicable' if you have not had any direct experience of any of the questions asked.

Question Title

* Staff and information

	Not applicable	Excellent	Good	Acceptable	Poor	Very Poor
Friendliness of the crew	Friendliness of the crew Not applicable	Friendliness of the crew Excellent	Friendliness of the crew Good	Friendliness of the crew Acceptable	Friendliness of the crew Poor	Friendliness of the crew Very Poor
How smartly dressed are staff?	How smartly dressed are staff? Not applicable	How smartly dressed are staff? Excellent	How smartly dressed are staff? Good	How smartly dressed are staff? Acceptable	How smartly dressed are staff? Poor	How smartly dressed are staff? Very Poor
Change of day information	Change of day information Not applicable	Change of day information Excellent	Change of day information Good	Change of day information Acceptable	Change of day information Poor	Change of day information Very Poor
Service information supplied on the council website	Service information supplied on the council website Not applicable	Service information supplied on the council website Excellent	Service information supplied on the council website Good	Service information supplied on the council website Acceptable	Service information supplied on the council website Poor	Service information supplied on the council website Very Poor
Service information on the council and/or ODS social media	Service information on the council and/or ODS social media Not applicable	Service information on the council and/or ODS social media Excellent	Service information on the council and/or ODS social media Good	Service information on the council and/or ODS social media Acceptable	Service information on the council and/or ODS social media Poor	Service information on the council and/or ODS social media Very Poor
Service information from customer service centre staff	Service information from customer service centre staff Not applicable	Service information from customer service centre staff Excellent	Service information from customer service centre staff Good	Service information from customer service centre staff Acceptable	Service information from customer service centre staff Poor	Service information from customer service centre staff Very Poor
Ease of reporting issues to the local authority	Ease of reporting issues to the local authority Not applicable	Ease of reporting issues to the local authority Excellent	Ease of reporting issues to the local authority Good	Ease of reporting issues to the local authority Acceptable	Ease of reporting issues to the local authority Poor	Ease of reporting issues to the local authority Very Poor

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17% of survey complete.