Moray's Town Centres Summit

Moray Chamber of Commerce wants to better understand the needs of our Town Centre businesses and we are seeking your views about what makes our town centres good places for doing business, and what improvements are needed.

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* 1. Where is your business located?

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* 2. Which business sector are you in?

Convenience Retail such as Food & Drink, Newsagents, Pharmacies

Specialist Retail

Restaurant or Café

Leisure (including gyms)

Culture

Bar/Pub

Health and Beauty Services

Business, Professional and Real Estate Services

Financial Services

Transport Services

Voluntary/Charity Sector

IT/Technology

Other (please specify)

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* 3. Type of business

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* 4. What is your role within the business?

Owner/Director/Partner

Manager

Employee

Other (please specify)

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* 5. How many employees do you have at this location?

0-5

6-10

11-20

21-30

30+

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* 6. What are your opening hours?

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* 7. How long has the business been located in the town centre or current location?

<1 year

1-3 years

3-5 years

6-10 years

11-20 years

20+ years

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* 8. What made you select this location for the business? Please share the positive aspects of the town.

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* 9. Where do the majority of your customers come from?

Mainly local (within walking distance/short drive)

Across Moray

Nationwide

International

Don't know

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* 10. How would you describe your overall business performance over the past 3 years?

	Significant positive change	Small positive change	No change	Small negative change	Significant negative change
Business turnover	Business turnover Significant positive change	Business turnover Small positive change	Business turnover No change	Business turnover Small negative change	Business turnover Significant negative change
Business profit	Business profit Significant positive change	Business profit Small positive change	Business profit No change	Business profit Small negative change	Business profit Significant negative change
Employment numbers	Employment numbers Significant positive change	Employment numbers Small positive change	Employment numbers No change	Employment numbers Small negative change	Employment numbers Significant negative change
Footfall in business	Footfall in business Significant positive change	Footfall in business Small positive change	Footfall in business No change	Footfall in business Small negative change	Footfall in business Significant negative change

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* 11. How do you expect business performance to change over the next 3-5 years?

	Significant positive change	Small positive change	No change	Small negative change	Significant negative change
Business turnover	Business turnover Significant positive change	Business turnover Small positive change	Business turnover No change	Business turnover Small negative change	Business turnover Significant negative change
Business profit	Business profit Significant positive change	Business profit Small positive change	Business profit No change	Business profit Small negative change	Business profit Significant negative change
Employment numbers	Employment numbers Significant positive change	Employment numbers Small positive change	Employment numbers No change	Employment numbers Small negative change	Employment numbers Significant negative change
Footfall in business	Footfall in business Significant positive change	Footfall in business Small positive change	Footfall in business No change	Footfall in business Small negative change	Footfall in business Significant negative change

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* 12. Do you expect to remain in this premise for the next three years? If not, please indicate your reason

Yes - Not planning on moving

No - Expanding to larger premises in same town centre

No - Downsizing to smaller premises in same town centre

No - Moving to other location within Moray

No- Moving to other location outside of Moray

No - Planning to close business

Other (please specify)

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* 13. And still thinking about the future, which of these factors do you feel are barriers to growth of the business or reasons for your business decline (tick as many as apply)?

Lack of customers for your services/products

Cost of complying with regulations

Strong competition from other businesses

Premises too small or unsuitable

High cost of overheads including rent and rates

Town Centre area not attractive to customers

High cost of raw materials, goods and services

Town centre are not accessible to customers

High staff costs

Loss of business to online competitors

Other (please specify)

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* 14. What 3 words would you use to describe your town centre by day?

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* 15. What 3 words would you use to describe your town centre by night?

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* 16. What do you think about the mix of types of business, shops and services in your town centre. (Please select all those which apply)

	Good	Too much	Not enough or offer not diverse	Low quality	Not affordable
Food shops	Food shops Good	Food shops Too much	Food shops Not enough or offer not diverse	Food shops Low quality	Food shops Not affordable
Other retail	Other retail Good	Other retail Too much	Other retail Not enough or offer not diverse	Other retail Low quality	Other retail Not affordable
Business services	Business services Good	Business services Too much	Business services Not enough or offer not diverse	Business services Low quality	Business services Not affordable
Personal services	Personal services Good	Personal services Too much	Personal services Not enough or offer not diverse	Personal services Low quality	Personal services Not affordable
Restaurants	Restaurants Good	Restaurants Too much	Restaurants Not enough or offer not diverse	Restaurants Low quality	Restaurants Not affordable
Culture and recreation	Culture and recreation Good	Culture and recreation Too much	Culture and recreation Not enough or offer not diverse	Culture and recreation Low quality	Culture and recreation Not affordable
Evening leisure	Evening leisure Good	Evening leisure Too much	Evening leisure Not enough or offer not diverse	Evening leisure Low quality	Evening leisure Not affordable

Are there any specific businesses you think would enhance your town centre?

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* 17. Are following aspects of your town centre location beneficial, neutral or negative to your business?

	Beneficial	Neutral	Negative
High level of footfall	High level of footfall Beneficial	High level of footfall Neutral	High level of footfall Negative
Steady stream of new customers	Steady stream of new customers Beneficial	Steady stream of new customers Neutral	Steady stream of new customers Negative
Loyal customer base (repeat customers)	Loyal customer base (repeat customers) Beneficial	Loyal customer base (repeat customers) Neutral	Loyal customer base (repeat customers) Negative
Links to business network/community	Links to business network/community Beneficial	Links to business network/community Neutral	Links to business network/community Negative
Relationship with Council (including regulatory regime/enforcement)	Relationship with Council (including regulatory regime/enforcement) Beneficial	Relationship with Council (including regulatory regime/enforcement) Neutral	Relationship with Council (including regulatory regime/enforcement) Negative
Good public transport links	Good public transport links Beneficial	Good public transport links Neutral	Good public transport links Negative
Complementary businesses located nearby	Complementary businesses located nearby Beneficial	Complementary businesses located nearby Neutral	Complementary businesses located nearby Negative
Availability of suitable premises	Availability of suitable premises Beneficial	Availability of suitable premises Neutral	Availability of suitable premises Negative
Cost of premises	Cost of premises Beneficial	Cost of premises Neutral	Cost of premises Negative
Parking	Parking Beneficial	Parking Neutral	Parking Negative

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* 18. How would you rate the following characteristics in your town centre?

	Strongly agree	Somewhat agree	Neither agree or disagree	Somewhat disagree	Strongly disagree
It is an attractive place to spend time	It is an attractive place to spend time Strongly agree	It is an attractive place to spend time Somewhat agree	It is an attractive place to spend time Neither agree or disagree	It is an attractive place to spend time Somewhat disagree	It is an attractive place to spend time Strongly disagree
It provides a comprehensive offer for customers	It provides a comprehensive offer for customers Strongly agree	It provides a comprehensive offer for customers Somewhat agree	It provides a comprehensive offer for customers Neither agree or disagree	It provides a comprehensive offer for customers Somewhat disagree	It provides a comprehensive offer for customers Strongly disagree
It provides a sense of safety	It provides a sense of safety Strongly agree	It provides a sense of safety Somewhat agree	It provides a sense of safety Neither agree or disagree	It provides a sense of safety Somewhat disagree	It provides a sense of safety Strongly disagree
It has a good quality of public realm (pavements, lighting, furniture, planting)	It has a good quality of public realm (pavements, lighting, furniture, planting) Strongly agree	It has a good quality of public realm (pavements, lighting, furniture, planting) Somewhat agree	It has a good quality of public realm (pavements, lighting, furniture, planting) Neither agree or disagree	It has a good quality of public realm (pavements, lighting, furniture, planting) Somewhat disagree	It has a good quality of public realm (pavements, lighting, furniture, planting) Strongly disagree
It has good signage/ wayfinding facilities	It has good signage/ wayfinding facilities Strongly agree	It has good signage/ wayfinding facilities Somewhat agree	It has good signage/ wayfinding facilities Neither agree or disagree	It has good signage/ wayfinding facilities Somewhat disagree	It has good signage/ wayfinding facilities Strongly disagree
It has a sense of identity / community	It has a sense of identity / community Strongly agree	It has a sense of identity / community Somewhat agree	It has a sense of identity / community Neither agree or disagree	It has a sense of identity / community Somewhat disagree	It has a sense of identity / community Strongly disagree
It has adequate parking provision	It has adequate parking provision Strongly agree	It has adequate parking provision Somewhat agree	It has adequate parking provision Neither agree or disagree	It has adequate parking provision Somewhat disagree	It has adequate parking provision Strongly disagree
It has adequate pedestrian and cycling provision	It has adequate pedestrian and cycling provision Strongly agree	It has adequate pedestrian and cycling provision Somewhat agree	It has adequate pedestrian and cycling provision Neither agree or disagree	It has adequate pedestrian and cycling provision Somewhat disagree	It has adequate pedestrian and cycling provision Strongly disagree
It has a comfortable level of noise	It has a comfortable level of noise Strongly agree	It has a comfortable level of noise Somewhat agree	It has a comfortable level of noise Neither agree or disagree	It has a comfortable level of noise Somewhat disagree	It has a comfortable level of noise Strongly disagree
It has enough special events and occasional markets	It has enough special events and occasional markets Strongly agree	It has enough special events and occasional markets Somewhat agree	It has enough special events and occasional markets Neither agree or disagree	It has enough special events and occasional markets Somewhat disagree	It has enough special events and occasional markets Strongly disagree

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* 19. If you could improve your town centre for doing business, what three things would make the difference?

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* 20. Is your business involved in any community projects, business groups, organised events, etc.? (For example a BID, business association, Chamber of Commerce).

Yes (please specify)

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* 21. Research shows that community value creates economic value in town centres. Many businesses provide valuable, often informal, services to members of the community. Please provide examples of how your business provides additional community value

Providing resources to school or community groups

Providing translation services or sign language

Collecting deliveries

Knowing the names of elderly customers and providing them with a daily conversation

Participating in community safety initiatives (e.g. safety radio scheme, 'Ask Angela', etc)

Participating in community clean-up/beautification initiatives

Sharing of knowledge and expertise through events or mentoring

Identifying and referring lonely or isolated people to support in the community

Support for homeless people

Dementia Friends training and Dementia Friendly schemes

Corporate giving, sponsorship or volunteering

Other (please specify)

Moray's Town Centres Summit

Question Title

* 1. Where is your business located?

Question Title

* 2. Which business sector are you in?

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* 3. Type of business

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* 4. What is your role within the business?

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* 5. How many employees do you have at this location?

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* 6. What are your opening hours?

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* 7. How long has the business been located in the town centre or current location?

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* 8. What made you select this location for the business? Please share the positive aspects of the town.

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* 9. Where do the majority of your customers come from?

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* 10. How would you describe your overall business performance over the past 3 years?

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* 11. How do you expect business performance to change over the next 3-5 years?

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* 12. Do you expect to remain in this premise for the next three years? If not, please indicate your reason

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* 13. And still thinking about the future, which of these factors do you feel are barriers to growth of the business or reasons for your business decline (tick as many as apply)?

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* 14. What 3 words would you use to describe your town centre by day?

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* 15. What 3 words would you use to describe your town centre by night?

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* 16. What do you think about the mix of types of business, shops and services in your town centre. (Please select all those which apply)

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* 17. Are following aspects of your town centre location beneficial, neutral or negative to your business?

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* 18. How would you rate the following characteristics in your town centre?

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* 19. If you could improve your town centre for doing business, what three things would make the difference?

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* 20. Is your business involved in any community projects, business groups, organised events, etc.? (For example a BID, business association, Chamber of Commerce).

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* 21. Research shows that community value creates economic value in town centres. Many businesses provide valuable, often informal, services to members of the community. Please provide examples of how your business provides additional community value

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* 22. Any additional comments?